Supermarket Leadership Role

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Reap HR Consultancy Full time

We're looking for an experienced Store Manager to join our team at Reap HR Consultancy. As a Store Manager, you'll be responsible for leading a team of store associates to deliver exceptional customer service and drive sales growth.

Job Description:

  1. Leading a High-Performing Team:
    • Recruit, train, and develop a team of store associates to meet business objectives.
    • Coach and support staff to achieve individual and store-wide sales targets.
  2. Operational Excellence:
    • Oversee store operations, ensuring the store is clean, organized, and fully stocked.
    • Implement efficient inventory management systems to minimize waste and optimize stock levels.
    • Monitor and analyze sales data to inform business decisions and drive growth.
  3. Customer Service and Experience:
    • Develop and implement customer service strategies to enhance the shopping experience.
    • Train staff on customer service techniques and product knowledge to improve sales conversion rates.
    • Manage customer complaints and resolve issues promptly and professionally.
  4. Sales Growth and Performance:
    • Develop and execute sales strategies to drive revenue growth and meet business targets.
    • Monitor and analyze sales data to identify areas for improvement and optimize marketing efforts.
    • Collaborate with the merchandising team to plan promotions and visual displays that drive sales.
  5. People Management and Development:
    • Recruit, train, and develop staff to meet business needs and promote from within.
    • Coaching and mentoring staff to improve job performance and career development.
    • Maintaining accurate records of employee performance, development, and well-being.
  6. Reporting and Compliance:
    • Prepare and submit regular reports on store performance, sales data, and staff management.
    • Ensure compliance with all relevant laws, regulations, and company policies.

Requirements:

  1. Experience:
    • Minimum 2-3 years of experience in retail management, with a proven track record of driving sales growth and improving store performance.
    • Experience in leading a team and achieving business objectives in a fast-paced retail environment.
    • Familiarity with supermarket operations and a strong understanding of retail processes.
  2. Skills:
    • Proven leadership and team management skills, with a focus on developing and retaining talent.
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and suppliers.
    • Strategic thinking and problem-solving skills, with the ability to analyze data and make informed business decisions.
    • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  3. Qualifications:
    • High school diploma or equivalent; a degree in Retail Management or related field is advantageous.
    • Basic proficiency in MS Office and experience with retail management software is preferred.


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