Service Desk Engineer

3 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time

Job Title: Service Desk Engineer (Voice)

Location: Des Moines, IA

Job Summary:

We are seeking a skilled IT Service Desk Engineer to join our team at Cloudious LLC. As a Service Desk Engineer, you will be responsible for providing technical support to our clients via phone, email, and tickets.

Key Responsibilities:

  • Provide technical support for Microsoft Outlook, Network, Citrix, VPN, Internet, and other hardware/software troubleshooting techniques.
  • Handle user issues over phone, email, and tickets with a high level of professionalism and efficiency.
  • Work in a 24x7 environment, predominantly US night shifts.
  • Familiarity with basic Citrix, VMware, Microsoft Outlook, Network, VPN, Internet, and other hardware/software troubleshooting techniques.

Requirements:

  • Minimum 18 months of experience in an International Service Desk role.
  • ITIL V.4 certification.

About Dice:

Dice is the leading career destination for tech experts at every stage of their careers. We connect professionals with top companies and help them find their dream jobs.


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