IT Service Desk Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Jobot Full time
Job Summary

We are seeking an experienced IT Service Desk Manager to join our team at Jobot. As a key member of our IT department, you will be responsible for managing our global IT service desk, ensuring that technical issues are resolved promptly and efficiently.

Key Responsibilities
  • IT Service Desk Management: Manage and oversee the IT service desk, ensuring that all technical issues are resolved in a timely and efficient manner.
  • Strategic Planning: Develop and implement strategic plans for the IT service desk to improve efficiency and user experience.
  • Ticketing System Management: Manage the ticketing system, ensuring that all tickets are tracked and resolved effectively.
  • Global Support: Provide global support for our manufacturing operations, liaising with offshore teams as needed.
  • Troubleshooting: Troubleshoot and resolve technical issues directly, including network troubleshooting.
  • IT Change Management: Ensure that all IT changes are managed effectively, minimizing disruption to the business.
  • User Experience Management: Maintain a high level of proficiency with Microsoft Office, SAP ECC, and SAP E4, and ensure that all team members are similarly proficient.
  • ITIL Best Practices: Adhere to and promote ITIL best practices within the team.
Requirements
  • Experience: Minimum of 7 years of experience as a help desk manager or similar role in the IT industry.
  • Technical Skills: Strong technical skills, including network troubleshooting and hands-on management.
  • Leadership Skills: Excellent problem-solving skills and the ability to think strategically, with strong communication and leadership skills.
  • Education: Bachelor's degree in IT or related field is preferred.


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