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Patient Relations Liaison
2 weeks ago
NMC Royal Khalifa City is seeking an experienced Patient Relations Executive to join our team. As a key member of our healthcare support staff, you will play a vital role in ensuring the highest level of patient satisfaction and care.
About the RoleThe successful candidate will be responsible for providing excellent service to patients and their families by responding to questions, providing needed information, and liaising with government bodies regularly. This will include maintaining accurate documentation and reporting accounts of problems and activities on behalf of LTC patients/families.
Key Responsibilities- Maintain accurate documentation and reporting accounts of problems and activities on behalf of LTC patients/families.
- Carry out requirements of complaint management policy and procedure.
- Actively participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
- Participate in the Patient Experience and Caregiver Communication committee related to patient and family-centered care and service excellence.
- Collects information on the receiving LTC Patients admissions, documents and family status of the patients.
- Daily visits to the patients and families of LTC.
- Work exclusively on the discharge planning of the patients.
- Liaising with government bodies, immigration, and families for complete data/history collection of the patient.
- Active involvement between discharging and repatriating the patients of LTC liaising with the case management team.
- Updating daily on the active status of the patient to the concerned as per the requirements.
- Organizes visit tours of the hospital for VIP and VVIP patient relatives.
- Maintains professional standards of Patient Relation Programs.
- In case of patient deaths, all documental procedures commencing with the declaration of death to the handling over of the body need to be addressed.
- Responsible for ensuring to be updated on hospital policies and procedures related to infection control, emergency codes, and safety protocols while delivering PRO duties.
- Liaises with cashiers for updates on billing for all in-patients.
