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Concierge Team Lead

2 months ago

Dubai, Dubai, United Arab Emirates The First Group Dubai Full time
Key Responsibilities:

The Concierge Team Lead will be responsible for developing and implementing strategies to enhance the guest experience at The First Group Dubai properties. This includes:

  1. Designing and executing direct office tours to showcase our facilities and services.
  2. Maximizing revenue through excursions and tours by developing and implementing effective sales strategies.
  3. Providing monthly production reports on revenue generated via the Concierge team.
  4. Guiding the Concierge team on proper procedures and guest handling to ensure exceptional service delivery.
  5. Developing and implementing procedures and processes for VIP check-in, tour generation, and excursion selling and booking for in-house guests.
  6. Managing the logistics of tours booked for guests, ensuring seamless execution.
  7. Providing dedicated preferential treatment to TFG owners and investors, ensuring they are properly recognized and valued.
  8. Ensuring the Concierge team has extensive knowledge about The First Group Dubai, investment opportunities, hotels, and Food & Beverage venues and offers.
  9. Ensuring the Concierge team is well-informed and ready to answer questions about the UAE and Dubai, with in-depth knowledge of must-see attractions and tours.
  10. Signing up clients for the TFG Hotels loyalty program.
  11. Being able to stand in and replace Concierge reps as needed, encompassing all their daily duties.
Desired Skills and Expertise:

The ideal candidate will possess:

  1. A minimum of 2 years of experience in hospitality or tourism.
  2. Front-of-office or guest-facing experience is preferred.
  3. Knowledge of Dubai's basic tours and attractions is essential.