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Guest Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary

We are seeking a highly skilled Guest Service Officer to join our team at Hyatt Regency Dubai. As a Guest Service Officer, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide excellent customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Contribute to the smooth and efficient running of the Reception, working closely with colleagues to ensure seamless operations.
  • Assist with check-in and check-out procedures, ensuring accurate and efficient processing of guest information.
  • Maintain a high level of knowledge about hotel services and amenities, making recommendations to guests as needed.
  • Collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise.

Requirements

  • Diploma/qualification in Hospitality or Tourism Management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • High level of attention to detail and organizational skills
  • Ability to work effectively in a team environment

What We Offer

As a Guest Service Officer with Hyatt Regency Dubai, you will have the opportunity to work with a world-class team, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.