Guest Experience Manager

7 days ago


Dubai, Dubai, United Arab Emirates Kerzner International Full time

Kerzner International is committed to delivering exceptional experiences to our guests. As a Guest Experience Coordinator, you will play a vital role in creating unforgettable memories for our guests. In this role, you will work closely with our Imperial Club Services team to ensure that every guest interaction is exceptional and memorable.

You will be responsible for checking guests in and out, processing cashiering transactions, and providing personalized service to all guests. You will also work closely with our Food and Beverage team to ensure that all resort service standards are met.

We are seeking a highly motivated and organized individual who can provide top-notch service in a fast-paced environment. If you are passionate about delivering exceptional guest experiences, have excellent communication skills, and a keen sense of attention to detail, we would love to hear from you.

About The Role

This is an exciting opportunity to join our Imperial Club Services team as a Guest Experience Coordinator. You will be responsible for ensuring that every guest interaction is exceptional and memorable.

  • You will work closely with our Food and Beverage team to create customized experiences that cater to each guest's preferences.
  • You will also be responsible for maintaining accurate records, responding to guest requests, and collaborating with other departments to resolve any issues that may arise.
About You

To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to prioritize tasks effectively, manage multiple responsibilities, and maintain a positive attitude in a fast-paced environment.



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