Guest Experience Manager
1 week ago
Key Responsibilities
">The successful candidate will be responsible for:
">- Providing exceptional guest experiences by greeting, checking-in, and checking-out guests in a timely and courteous manner.
- Responding to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a professional and knowledgeable manner.
- Calculating and/or posting monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
- Maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.
- Processing all guest mail, messages, and faxes: receiving, sorting, notifying, and distributing to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.
- Contributing and maintaining established information and communications sources such as department and front desk log books in order to enhance department communications and operations.
- Providing assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.
Qualifications
">- Bachelor's degree in Hospitality Management or related field.
- At least 5 years of experience in a similar role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Able to work effectively in a fast-paced environment.
About Us
">Vacancies - Jobboard is a leading online job portal that connects job seekers with top employers across various industries. Our mission is to provide accurate and up-to-date job listings to facilitate seamless recruitment processes.
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