Guest Experience Manager

3 days ago


Dubai, Dubai, United Arab Emirates Ennismore Full time

We are seeking a highly organized and detail-oriented Guest Experience Manager to join our team. In this critical role, you will be responsible for overseeing the bell services operation, ensuring seamless guest experiences, and maintaining the highest standards of quality and efficiency.

About the Job

As Guest Experience Manager, you will be the main point of contact for our guests, handling all aspects of their arrival and departure. You will work closely with the front desk team to ensure timely and efficient processing of guest information, while also collaborating with other departments to coordinate activities, events, and amenities.

Your primary responsibility will be to manage the bell services team, providing guidance, support, and feedback to ensure they meet the highest standards of performance. You will also be responsible for maintaining accurate records, managing inventory, and ensuring compliance with company policies and procedures.

Responsibilities
  • Manage the bell services team, providing guidance, support, and feedback to ensure exceptional performance.
  • Closely collaborate with the front desk team to ensure timely and efficient processing of guest information.
  • Coordinate activities, events, and amenities with other departments to create seamless guest experiences.
  • Maintain accurate records, manage inventory, and ensure compliance with company policies and procedures.


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