Hospitality Ambassador
2 months ago
About the Role:
We are seeking a highly skilled and charismatic Hostess to join our team at Combuzz HR Solutions. As a Hostess, you will be the face of our business, responsible for delivering exceptional service and genuine hospitality to our guests.
Key Responsibilities:
- Ensure all guests receive a warm welcome and a memorable experience throughout their visit.
- Manage all reservations systems to maximize guest usage of our facilities.
- Deliver personalized experiences for all guests, greeting them by name and ensuring they receive 5-star service.
- Build and maintain a client database to enhance guest relationships.
- Manage the flow of the day, including simulator assignments and events.
- Ensure opening and closing procedures are followed to maintain a clean and welcoming space.
- Have an in-depth understanding of our simulators and booking systems to handle customer requests effectively.
- Take pride in ensuring each guest's enjoyment and fun at FiveIron Golf.
- Assist with coordinating league payments and team schedules.
- Ensure a positive customer experience and that all contracted services for events are delivered, driving return business and word-of-mouth recommendations.
- Act as the onsite lead during events, greeting event guests, preparing the space, and resolving issues or complaints.
Requirements:
- Minimum 2 years of hostess and/or hospitality experience required.
- Upbeat energy and enthusiasm.
- Positive Can-do attitude.
- Ability to work in a fast-paced environment and as part of a team.
- Ability to stand, walk, and bend for long periods of time.
- Proficient verbal and oral communication skills.
- Excellent IT skills, able to use all Microsoft office applications and online reservation tools.
- Able to be proactive and anticipate guest needs.
- Flexibility to work a variety of working shifts and patterns.
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