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Hospitality Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time
Job Description

About the Role:

We are seeking a highly skilled and charismatic Hostess to join our team at Combuzz HR Solutions. As a Hostess, you will be the face of our business, responsible for delivering exceptional service and genuine hospitality to our guests.

Key Responsibilities:

  • Ensure all guests receive a warm welcome and a memorable experience throughout their visit.
  • Manage all reservations systems to maximize guest usage of our facilities.
  • Deliver personalized experiences for all guests, greeting them by name and ensuring they receive 5-star service.
  • Build and maintain a client database to enhance guest relationships.
  • Manage the flow of the day, including simulator assignments and events.
  • Ensure opening and closing procedures are followed to maintain a clean and welcoming space.
  • Have an in-depth understanding of our simulators and booking systems to handle customer requests effectively.
  • Take pride in ensuring each guest's enjoyment and fun at FiveIron Golf.
  • Assist with coordinating league payments and team schedules.
  • Ensure a positive customer experience and that all contracted services for events are delivered, driving return business and word-of-mouth recommendations.
  • Act as the onsite lead during events, greeting event guests, preparing the space, and resolving issues or complaints.

Requirements:

  • Minimum 2 years of hostess and/or hospitality experience required.
  • Upbeat energy and enthusiasm.
  • Positive Can-do attitude.
  • Ability to work in a fast-paced environment and as part of a team.
  • Ability to stand, walk, and bend for long periods of time.
  • Proficient verbal and oral communication skills.
  • Excellent IT skills, able to use all Microsoft office applications and online reservation tools.
  • Able to be proactive and anticipate guest needs.
  • Flexibility to work a variety of working shifts and patterns.