Resort Ambassador
4 weeks ago
Job Summary
As a Resort Host at Banyan Tree, you will be responsible for creating an exceptional guest journey. This role requires a high level of commitment to taking care of guests from arrival to departure, ensuring a warm welcome and fond farewell.
- Apply standard operating procedures in your department to maintain consistency and efficiency.
- Demonstrate Banyan Tree's brand service standards in all interactions, providing a high level of service to guests.
- Provide a warm welcome and farewell to guests, assisting them according to brand standards.
- Remain observant and respond to each guest who approaches the Reception Desk, providing a high level of service and attention to detail.
- Act as an ambassador of Banyan Tree, providing an excellent first impression to guests.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift, ensuring that guests receive a high level of service and attention.
- Greet all guests courteously, using their name whenever possible, to create a personalized experience.
- Follow Hotel's telephone etiquette standards to ensure a professional and courteous communication with guests.
- Follow Occupational Health and Safety regulations to ensure a safe working environment.
- Ensure adherence to Banyan Tree's Code of Ethics, upholding the company's values and standards.
- Look after the Accor enrollments and encourage colleagues to enroll more arrivals to achieve set targets.
- Update guest profiles and ensure proper standards are followed.
- Make courtesy calls to guests in-house and maintain a record.
- Perform credit limit checks on a daily basis for all guests in-house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information.
Qualifications
Experience/Certificates/Education
- Minimum 2 years of experience in a similar capacity within an ultra-luxury hospitality environment.
- Outstanding guest service skills, professional presentation, and sophisticated communication skills are essential.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Ability to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Flexibility in terms of working hours is required.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Ability to handle cash effectively and accurately.
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