Customer Service Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
About Eathos

Eathos is a dynamic food and beverage company that operates in the UAE and KSA, with a strong presence in the region's vibrant dining scene. Our mission is to provide exceptional food and service to our guests, while continuously innovating and expanding our offerings.

We have a diverse range of dining concepts, including Kababji Grill, Sushi Art, Joga Rosas, Thai, and Tortilla, among others. Our team is committed to delivering an impeccable dining experience to our guests, and we are always looking for talented individuals to join our team.

Job Summary

The Cashier plays a crucial role in providing excellent customer service, accurately processing transactions, and coordinating the efficient flow of orders in the restaurant. This position involves handling cash transactions, managing customer inquiries, and effectively communicating with kitchen and service staff to ensure smooth operations and timely delivery of food.

Key Responsibilities
  • Greet Customers Warmly

Provide a friendly and welcoming atmosphere, and promptly address customer inquiries or concerns.

Process Customer Orders

Accurately process customer orders, including taking food and beverage orders, entering them into the point-of-sale (POS) system, and calculating totals.

Handle Cash Transactions

Accept payments from customers using cash, credit cards, or digital payment methods, and provide accurate change when necessary.

Maintain a Clean and Organized Cash Register Area

Ensure the availability of necessary supplies, such as receipt paper and cash drawers, and maintain a clean and organized cash register area.

Assist in Maintaining Accurate Records

Assist in maintaining accurate records of transactions and daily cash balances, ensuring compliance with cash handling and reconciliation procedures.

Utilize the Aggregator System

Utilize the aggregator system to check the performance and connectivity of tablets used for order processing.

Monitor and Manage Online Orders

Monitor and manage online orders received through the aggregator platform, ensuring timely preparation and delivery.

Apply Discounts and Promotional Offers

Apply discounts and promotional offers accurately using the aggregator system, ensuring customer orders reflect the correct pricing and promotions.

Check Availability of Items

Check the availability of items by accessing the digital inventory maintained within the aggregator system and updating it in real-time with any changes or substitutions.

Communicate Customer Orders

Communicate customer orders to the kitchen staff, ensuring accuracy and clarity, and prioritize orders based on dining room capacity, delivery requests, or other special instructions.

Manage Phone Calls and Customer Inquiries

Manage phone calls and customer inquiries, providing information on menu items, prices, specials, and any other relevant details.

Upsell and Promote Additional Items

Upsell and promote additional items or special offers to customers, enhancing the overall customer experience and maximizing sales opportunities.

Collaborate with Kitchen and Service Teams

Collaborate with the kitchen and service teams to resolve customer concerns, complaints, or special requests in a timely and professional manner.

Maintain Knowledge of Menu Items

Maintain knowledge of menu items, ingredients, and allergen information to address customer questions and concerns appropriately.

Follow Safety and Security Procedures

Follow all safety and security procedures, including verifying the authenticity of cash payments and reporting any suspicious activities to the supervisor.

Assist in Other Front-of-House Duties

Assist in other front-of-house duties, such as seating guests, bussing tables, and maintaining a clean dining area as needed.

Stay Informed about Restaurant Promotions

Stay informed about restaurant promotions, events, and policies to provide accurate information to customers.

Attend Staff Meetings and Training Sessions

Attend staff meetings and training sessions to enhance product knowledge, customer service skills, and POS system proficiency.

Requirements
  • High School Diploma or Equivalent

A high school diploma or equivalent is preferred.

Previous Experience as a Cashier or in a Customer Service Role

Previous experience as a cashier or in a customer service role, preferably in the restaurant or hospitality industry, is advantageous.

Strong Mathematical Skills

Strong mathematical skills and the ability to handle cash transactions accurately.

Excellent Interpersonal and Communication Skills

Excellent interpersonal and communication skills to interact effectively with customers and team members.

Proficiency in Using POS Systems

Proficiency in using POS systems and familiarity with basic computer operations.

Ability to Multitask and Work Efficiently

The ability to multitask and work efficiently in a fast-paced environment.

Attention to Detail and Strong Organizational Skills

Attention to detail and strong organizational skills to handle multiple orders and prioritize tasks effectively.

Ability to Remain Calm and Professional

The ability to remain calm and professional in high-pressure situations.

Flexibility to Work in Shifts

Flexibility to work in shifts, including evenings, weekends, and holidays as needed.

Knowledge of Food and Beverage Industry Practices

Knowledge of food and beverage industry practices, including hygiene and sanitation standards.

Basic Knowledge of Menu Items

Basic knowledge of menu items, ingredients, and allergen information is desirable.

Ability to Stand for Extended Periods

The ability to stand for extended periods and lift and carry trays or supplies as required.

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