Senior Facilities Manager

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Serco Full time
Company Overview

Serco is a multinational organisation with a global team of 50,000 colleagues. We operate in various sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. Our purpose is to impact a better future by 'Bringing National Visions to Life.'

Your Opportunity

The Operations Engineering Manager will oversee the full remit of Engineering Management services within the contract, including operational and service provider team management, Planned Preventive Maintenance (PPM), and specialist services. This role assists Senior Management in delivering the strategic direction of both engineering and some soft services within the contract.

The ideal candidate should demonstrate good people management and interpersonal capability, proven analytical skills, and problem-solving abilities. Excellent communication and motivation skills are required at multiple levels.

This role is part of our Senior Management team at the Abu Dhabi Investment Authority (ADIA).

Key Responsibilities
  1. Provide leadership for the Engineering department within the Contract, ensuring international best practice Facilities Management delivery as per client requirements.
  2. Oversee outputs from the Engineering Department and their respective teams, ensuring service delivery complies with the Project Agreement.
  3. Develop relationships with clients and establish long-term partnerships.
  4. Formulate the strategy for service delivery within the business.
  5. Lead reporting on contract performance for the Engineering Department within the contract and to the Client.
  6. Manage the Engineering Department under direct control, providing appropriate discipline, guidance, support, and moral welfare to all staff members.
  7. Oversight of the Stakeholder Management Plan for the Engineering Department, ensuring key engagement levels are monitored, and any negative feedback is escalated to the General Manager.
  8. Continuously improve communication systems, maintain business integrity, and identify customer expectations and stakeholder concerns.
  9. Line management responsibility for MEP and Civil Staff, including Supervisors, Team Leaders, Technicians, and Assistants.
  10. Deputised line manager responsibility for other Engineering Management staff, including project teams, document controllers, and operations engineers.
  11. Engage in planned, preventative, and reactive maintenance activities for building fabric, MEP, specialist services systems, and FF&E. Projects and variation works, including fit-outs, refurbishments, and change of use requirements. Management of the Computerised Maintenance Management System (CMMS) and Life Cycle management.
  12. Meet Key Performance Indicators (KPIs) and availability criteria as per Service Level Agreements (SLAs).
  13. Support production of monthly and annual operational reports to specified timeframes and ad hoc requests. Reports detail measurement and monitoring of Engineering Management services, KPIs, and relevant information.
  14. Lead asset lifecycle planning for 3, 5, 10 & 20 years, meeting Client requirements.
  15. Assist with budget preparation, financial monitoring, and cost controls.
  16. Support implementation and management of continual improvement initiatives, projects, and programmes across the department, including service delivery, staff engagement, cost reductions, and innovation.
Required Skills and Qualifications

A minimum of seven years of experience working as an engineer in a building services engineering department within a facilities management organisation. A minimum of five years' experience managing a multi-skilled maintenance team is also essential.

Technical competence, knowledge of building services systems, life safety, and buildings controls systems, as well as practical experience in the built environment with a mechanical or electrical engineering qualification.

Proven experience of Integrated Facilities Management environments, including operational delivery on multiple building facilities. Proficiency in Microsoft packages, including Word, Excel, and PowerPoint, is required, along with adaptability to company systems as needed.

A degree in a relevant engineering discipline, such as electrical or mechanical engineering, is preferred. Certifications in Facilities Management related disciplines and Lean Six Sigma Yellow / Green / Black Belt are advantageous.


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