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Service Advisor Specialist

1 week ago

Dubai, Dubai, United Arab Emirates EURO EXPERTS AUTO SERVICES LLC Full time

Job Summary:

The Service Advisor is responsible for communicating effectively with customers to understand their vehicle needs, identifying potential issues, and recommending necessary repairs. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Duties and Responsibilities:

  1. Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  2. Analyze customer feedback and provide recommendations for improving services and processes
  3. Collaborate with the service team to ensure seamless communication and efficient workflow
  4. Identify and recommend additional services to enhance customer satisfaction and loyalty
  5. Develop and maintain relationships with customers, building trust and credibility through consistent high-quality service

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to analyze complex situations and provide effective solutions
  • Strong attention to detail and organizational skills
  • Experience in a customer-facing role, preferably in the automotive industry

Working Conditions:

This role requires working in a fast-paced environment with frequent interruptions and varying levels of noise. You will also need to be able to stand for long periods and lift up to 25 pounds occasionally.