Service Advisor Role
3 days ago
We are looking for a skilled Customer Service Coordinator to join our team at Champion workshop LLC. As a Service Advisor, you will play a key role in delivering outstanding customer service while optimizing workshop performance.
The successful candidate will have a strong understanding of automotive services and be able to communicate effectively with customers. They will also be responsible for coordinating with the Foreman to assess required work and prepare job cards.
Key Responsibilities:- Enter customer details and describe their concerns into job cards.
- Assess required work and prepare job cards with the Foreman.
- Obtain customer signatures on job cards to authorize service.
- Determine warranty coverage or if the customer will bear repair costs.
- Obtain prior repair approval from customers when necessary.
- Check customer service history for prior repairs related to current concerns.
- Advise customers on service needed for their vehicle.
- Provide insights to customers regarding their vehicle's performance.
- Resolve customer complaints effectively with the supervisor or manager.
This is an exciting opportunity for a customer-focused professional to join our team and make a real difference in the lives of our customers.
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