Service Advisor
3 days ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the Role
Are you ready to be the face of Lexus in Dubai? We're looking for passionate and customer-focused Service Advisors to join our team. In this role, you'll represent our brand and deliver a seamless aftersales journey to our customers, ensuring satisfaction, loyalty, and revenue growth.
What You Will Do
- Build Relationships: Create strong, long-lasting connections with customers to enhance retention and loyalty.
- Achieve Targets: Drive monthly revenue through strategic upselling and smart discount management.
- Consult & Deliver: Address customer needs with expert advice, ensuring vehicles are serviced right the first time.
- Keep Customers Informed: Provide timely updates on vehicle progress, maintaining our on-time delivery promise.
- Resolve Concerns: Handle customer complaints efficiently, ensuring satisfaction and enhancing service scores.
- Adhere to Standards: Follow all company policies and procedures to deliver a consistent, premium customer experience.
Required Skills to Be Successful
- Experience: Minimum of 3–5 years as a Service Advisor in an automotive dealership.
- Technical Knowledge: A solid understanding of automotive products, processes, and technical details.
- Customer Service: A passion for going the extra mile to delight customers.
- Language Skills: Strong English communication skills; Arabic is a plus
About the Team
You'll work closely with our Reception Manager, Aftersales Managers, and Workshop Teams. Together, you'll achieve monthly sales targets, deliver exceptional customer service, and ensure outstanding scores in Toyota Motor Corporation (TMC) evaluations.
What Equips You for the Role
- Diploma or Bachelor's degree in Automobile/Mechanical Engineering.
- Proficiency in MS Office (SAP knowledge preferred).
- Excellent communication and customer-handling skills.
- A strong team player with the flexibility to work extended hours to meet targets and customer commitments.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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