Service Advisor

3 days ago

Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
Roles and responsibilities

A Service Advisor is a professional who acts as a liaison between customers and the service department in industries like automotive, equipment repair, and maintenance services. They work primarily in car dealerships, repair shops, or service centers, helping customers by understanding their needs, scheduling services, recommending necessary repairs, and ensuring a positive experience throughout the service process. Their role is crucial in ensuring customer satisfaction, managing repair and maintenance work, and contributing to the overall success of the service department.

Key Responsibilities of a Service Advisor

  1. Customer Interaction:

    • Greeting and Consulting Customers: Welcome customers as they arrive and ask questions to understand their service needs, whether it's a routine check-up, repair, or maintenance.
    • Explaining Services: Clearly explain the services available, what work is needed on the customer's vehicle or equipment, and provide estimates for the cost and time required.
    • Handling Customer Inquiries: Address questions about vehicle performance, warranty coverage, service history, or repair processes.
    • Upselling Services: Recommending additional services based on the vehicle's condition or upcoming maintenance needs.

  2. Service Scheduling:

    • Booking Appointments: Schedule service appointments based on customer availability and service department capacity.
    • Prioritizing Services: Determine the urgency of service needs, especially for emergency repairs or time-sensitive maintenance, and manage appointments accordingly.
    • Coordinating with Technicians: Communicate with service technicians to confirm available time slots and align customer expectations with the technician's schedule.

  3. Estimating Costs and Providing Quotes:

    • Cost Estimates: Provide customers with cost estimates for both repairs and routine maintenance services. This includes labor charges, parts costs, and any additional fees.
    • Preparing Quotes: Create and deliver written service quotes to customers before starting any work to ensure transparency in pricing.
    • Processing Payments: Handle payments for services rendered and ensure that the correct charges are applied.

  4. Service Process Management:

    • Updating Customers: Keep customers informed about the status of their service, especially if there are any delays, unexpected repairs, or issues that arise during the service process.
    • Managing Work Orders: Create, track, and close work orders as services are completed, ensuring that all work is documented accurately and customers' needs are met.
    • Coordinating Repairs: Collaborate with technicians and mechanics to ensure that repairs are completed on time and within budget.

  5. Problem Resolution:

    • Addressing Complaints: Handle customer complaints or concerns professionally, ensuring that issues are resolved quickly and in a manner that maintains customer satisfaction.
    • Service Recommendations: Provide suggestions for preventive maintenance or repairs to avoid future issues and ensure the vehicle or equipment's longevity.

  6. Customer Relationship Management:

    • Building Relationships: Develop long-term relationships with customers by offering great service, personalized recommendations, and consistent follow-ups.
    • Post-Service Communication: Follow up with customers after services are completed to ensure their satisfaction and to inform them about any additional services they may need.
    • Customer Retention: Encourage repeat business by ensuring customers are satisfied with the service, offering loyalty programs, or informing them about special deals.

  7. Managing Service Department Documentation:

    • Maintaining Records: Keep accurate records of customer services, repairs performed, service history, and any parts used.
    • Tracking Inventory: Ensure that the necessary parts and materials are in stock for upcoming repairs and services, coordinating with the parts department if needed.

  8. Sales and Marketing:

    • Promoting Services: Encourage customers to use additional services, such as tire rotations, oil changes, or vehicle detailing, based on the condition of their vehicle.
    • Marketing Campaigns: Participate in service department marketing campaigns, such as email promotions, seasonal offers, or loyalty programs, to generate more business.

  9. Managing Warranty and Insurance:

    • Warranty Services: Advise customers on warranty coverage for repairs, ensuring that eligible services are covered under the warranty terms.
    • Insurance Claims: Assist customers with filing insurance claims if the service is related to an accident or damage covered by insurance.
Desired candidate profile
  • Receives & serves customers' following companies' & manufacturers' procedures in order to sustain a positive service experience to each customer.
  • Solves customers' complaints to keep a high level of customer satisfaction.
  • Up sells added value services to maximize revenue to service center.
  • Updates customers' information on system for reliable CRM data.
  • Reviews outstanding repair orders continuously for closing & settlement.
  • Attends training programs to improve skills & competencies
  • Feeds back ideas/suggestions to improve customers' service processes & increase revenue.
  • Advises customers the feasibility of car trade in when repair costs become high as to get customer's trust & loyalty.

Requirements

  • High School graduated or educational courses related to customer service
  • 3 years experience as Service Advisor (preferred with any Automotive Agency/Dealer)
  • Excellent communication skills in English
  • Smart Appearance
  • Has Experience in Auto line DMS System

  • Service Advisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    Role: Service Advisor - (3 Month only)Location: DubaiClient: Al-FuttaimSalary: AED 5000Duration: 3 MonthQualifications & Skills :Educational Background : Diploma or Degree in Automotive, Mechanical Engineering, or related fields (preferred).Experience : 2-4 years of experience as a Service Advisor or in a customer-facing automotive role. Experience with...

  • Service Advisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Global Access Cars Automobile Trading LLC Full time

    Job Title: Service Advisor Qualifications: Bachelor of Technology/Engineering (Automobile) Nationality: Any Arab National, Any GCC National, Any European National, Filipino Job Description: What would you do while you work with us? Attend/receive/understand customer's requirements and coordinate with Workshop in completing the repairs and deliver the...

  • Service Advisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Global Access Cars Automobile Trading LLC Full time

    Job Title: Service Advisor Qualifications: Bachelor of Technology/Engineering (Automobile) Nationality: Any Arab National, Any GCC National, Any European National, Filipino Job Description: What would you do while you work with us? Attend/receive/understand customer's requirements and coordinate with Workshop in completing the repairs and...

  • Service Advisor

    3 hours ago

    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Service Advisor | Al-Futtaim Automotive | LexusEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail, and healthcare;...

  • Service Expert Advisor

    2 days ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    About the RoleWe are seeking an experienced Service Advisor to join our team in Dubai. The successful candidate will provide exceptional customer service, possess strong technical knowledge, and work effectively in a fast-paced workshop environment.

  • Service Advisor

    3 hours ago

    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Service Advisor | Al-Futtaim Automotive | LexusEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...

  • Service Advisor

    3 hours ago

    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Roles and ResponsibilitiesA Service Advisor is a professional who acts as a liaison between customers and the service department in industries like automotive, equipment repair, and maintenance services. They work primarily in car dealerships, repair shops, or service centers, helping customers by understanding their needs, scheduling services, recommending...

  • Service Advisor

    3 days ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    Roles and responsibilities This role is the representation of the brand & division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement & customer retention.What you will do: Build long-term relationships with customers to ensure customer retention & loyalty.Achieve...

  • Service Advisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Legend Holding Group Full time

    We are currently seeking a highly skilled and experienced Automotive Service Advisor (Female) who listens to our customer's description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue and provides suggestions for the best ways to fix the vehicle. Essential Duties and...

  • Service Advisor

    3 hours ago

    Dubai, Dubai, United Arab Emirates Legend Holding Group Full time

    We are currently seeking a highly skilled and experienced Automotive Service Advisor (Female) who listens to our customer's description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue and provides suggestions for the best ways to fix the vehicle.Essential Duties and...

  • Service Advisor

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    Roles and responsibilitiesThis role is the representation ofthe brand & division to the customer, and maintainscustomer relations to ensure an end-to-end engaged Aftersalescustomer journey, that leads to revenue achievement &customer retention.What youwill do:Build long-term relationships withcustomers to ensure customer retention &loyalty.Achieve financial...

  • Service Advisor

    5 days ago

    Dubai, Dubai, United Arab Emirates Al-Futtaim Automotive Full time

    Roles and responsibilities This role is the representation ofthe brand & division to the customer, and maintainscustomer relations to ensure an end-to-end engaged Aftersalescustomer journey, that leads to revenue achievement &customer retention.What youwill do: Build long-term relationships withcustomers to ensure customer retention &loyalty. Achieve...

  • Service Parts Advisor

    1 hour ago

    Dubai, Dubai, United Arab Emirates Al Futtaim Private Company (LLC) Full time

    What We're Looking ForWe are seeking a highly motivated Service Parts Advisor to join our team. The successful candidate will have a minimum of 5 years' experience in automotive and 2 years in a supervisor role. They will be customer-focused, a team player, and have strong communication skills.The ideal candidate will have a graduate or diploma in a relevant...

  • Service Advisor

    1 day ago

    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Service Advisor | Al-Futtaim Automotive | CJDREstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare;...

  • Service Advisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Service Advisor | Al Futtaim Automotive | Global Aftersales | Auto Centers Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real...

  • UAE Banking and Financial Services Advisor

    6 days ago

    Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

    UAE Banking and Financial Services Advisor PositionThis is an excellent opportunity to join First Gulf Bank PJSC's consumer banking group as a UAE Banking and Financial Services Advisor. We are seeking a highly skilled and customer-focused individual to provide expert advice and support to our clients and contribute to the growth and success of our...

  • Technical Advisor Leader

    3 days ago

    Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

    At Moody's Investors Service, we are committed to hiring talented professionals who share our passion for innovation and excellence. As a seasoned Business Development Expert, you will be responsible for driving business growth through strategic partnerships and innovation. With 10+ years of experience working with solutions such as ERP, GRC, ERM, STP, etc.,...

  • Service Advisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

    Service Advisor | Automotive | Electric Vehicles | BYD Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and...

  • Automotive Service Advisor

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Aura Solutions Full time

    Job Title: B2B Sales/Service AdvisorLocation: Dubai, UAEIndustry: Automotive Accessories ManufacturingJob Summary:We are seeking a highly motivated and skilled B2B Sales/Service Advisor to join our automotive accessories manufacturing team in Dubai. The ideal candidate will have strong technical knowledge of automotive systems, a solid educational background...

  • Service Advisor

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Roles and responsibilitiesA ServiceAdvisor is a professional who acts as a liaisonbetween customers and the service department in industries likeautomotive, equipment repair, and maintenance services. They workprimarily in car dealerships, repair shops, or service centers,helping customers by understanding their needs, schedulingservices, recommending...