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Global Logistics Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates DHL Express Full time
Job Description
We are looking for a highly skilled and customer-focused individual to join our team as a Call Center Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering their queries, and resolving any issues that may arise.

Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Provide accurate information on DHL's services and products
- Identify opportunities to upsell and cross-sell DHL's services and products
- Resolve customer complaints in a fair and courteous manner

Requirements
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Proficient computer skills and knowledge of Microsoft Office
- Previous call center experience is an advantage

Why Join Us
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment

About DHL
DHL Express is a leading global logistics company with over 50 years of experience in providing reliable and efficient delivery services to customers around the world.