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Customer Service Manager

2 weeks ago

Sharjah, Sharjah, United Arab Emirates Antal International Full time

Job Description:

Suitable candidate for this role must have 5+ years of experience in a multinational or reputed manufacturing company, managing a team of customer service reps & internal stakeholders.

Key responsibilities include building and further developing personal business relationships with external business partners and customers, as well as updating knowledge of industry procedures and processes through self-study and training.

The ideal candidate will be responsible for improving customer service experience, creating engaged customers, and facilitating organic growth.

Required Skills and Qualifications:

  • Bachelor's degree in business or a related field from an accredited university
  • 5+ years of experience in a similar position in Customer Service or Commercial area
  • Good understanding of the 'End to End' order management process and commercial elements, including customer due diligence, creation and maintenance of records, and pricing administration elements
  • Ability to think strategically and execute methodically with attention to detail
  • Experience in people management: recruiting and selection, defining goals, periodic revision and monitoring, evaluation and feedback discussions, talent management, and mitigating attrition risk
  • Strong project management skills and willingness to roll up your sleeves and do whatever is necessary, proven via delivered projects
  • Advanced English language skills
  • Knowledge of an ERP system (SAP) and customer service CRMs