Customer Service Operator

6 days ago


Sharjah, Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

Customer Service Officer | Asset Management Business Unit | Majid Al Futtaim Properties

Role Summary

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards to ensure effortless, unforgettable, and sensorial customer experience.

Role Profile

  • Maintain up to date knowledge of the AMBU operating assets (shopping centre's) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
  • Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
  • Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
  • Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed Service Level Agreement.
  • Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures

Requirements

  • High school diploma or equivalent required
  • 2+ years' work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.
Desired candidate profile

1. Communication Skills

  • Verbal Communication: Clear and concise speaking skills to explain solutions and policies effectively.
  • Written Communication: Crafting professional and empathetic emails, chat messages, or written responses.
  • Active Listening: Understanding customer concerns without interruption to address their needs accurately.

2. Problem-Solving Abilities

  • Conflict Resolution: Managing difficult conversations and finding amicable solutions.
  • Critical Thinking: Analyzing issues to identify root causes and implement effective fixes.
  • Resourcefulness: Using tools and information creatively to resolve complex queries.

3. Interpersonal Skills

  • Empathy: Relating to customers' concerns and showing genuine care.
  • Patience: Maintaining composure and professionalism, even with frustrated customers.
  • Adaptability: Tailoring responses to fit different customer personalities and needs.

4. Technical Proficiency

  • Customer Relationship Management (CRM) Tools: Familiarity with systems like Salesforce, Zendesk, or HubSpot.
  • Multichannel Support: Managing customer interactions via phone, email, chat, or social media.
  • Basic Technical Troubleshooting: Guiding customers through basic solutions.

5. Organizational Skills

  • Time Management: Prioritizing tasks to handle high volumes of inquiries efficiently.
  • Attention to Detail: Ensuring accuracy in customer records and communications.
  • Follow-Up: Proactively tracking and resolving pending issues.

6. Customer Focus

  • Always putting the customer's needs first while aligning with company policies.
  • Building trust and fostering loyalty through positive interactions.


  • Sharjah, Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilities Customer Service Officer | Asset Management Business Unit | Majid Al Futtaim PropertiesRole Summary The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service...


  • Sharjah, Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time

    Roles and responsibilitiesCustomer Service Officer | Asset Management Business Unit | Majid Al Futtaim PropertiesRole SummaryThe position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific Majid Al Futtaim Mall. Mainly responsible for the day-to-day smooth operations of the Customer Service...


  • Sharjah, Sharjah, United Arab Emirates MAJID AL FUTTAIM Full time

    **Job Description**Mall Operations CoordinatorThe successful candidate will be responsible for supporting the smooth operation of our Customer Service Information Desk, ensuring that all customer service-related activities are carried out in accordance with established processes and procedures.Maintain up-to-date knowledge of our operating assets' services,...


  • Sharjah, Sharjah, United Arab Emirates Global Service Solutions Full time

    Role Description This is a full-time on-site junior level role for a Ground Operation Coordinator (CARGO) at Global Service Solutions in Sharjah, will be responsible for managing day-to-day operational tasks, communicating effectively with team members and clients, overseeing operations management, and offering administrative assistance as needed....


  • Sharjah, Sharjah, United Arab Emirates Mandarin Oriental Hotel Group Full time

    We are seeking an experienced and friendly Customer Service Cashier to join our retail team. As a key ambassador of our brand, your primary responsibility will be to create a welcoming atmosphere for our guests and deliver exceptional customer service. You will also be responsible for operating electronic devices, processing sales transactions, and ensuring...


  • Sharjah, Sharjah, United Arab Emirates Hotels Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team as a Telephone Operator. This role is responsible for answering hotel telephone calls and directing them to the appropriate extension or room.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and demonstrate a...


  • Sharjah, Sharjah, United Arab Emirates Koch Industries, Inc Full time

    Customer Service Executive - Emirati TalentConfidential Company0 - 3 YearsDubai - United Arab Emirates (UAE)Responsibilities:Conduct inbound sales calls to potential customers in Dubai.Respond to customer inquiries, resolve complaints, and maintain records.Provide exceptional customer support and handle inquiries and complaints.Collaborate with teams to...


  • Sharjah, Sharjah, United Arab Emirates Acube Developments dubai Full time

    Responsibilities:Calling existingand potential customers to persuade them to purchase companyproducts and services.Accurately recordingdetails of customers' purchaseorders.Processing all customer purchasesaccordingly.Generating promising leads for theoutside sales team to pursue.Managing customeraccounts by ensuring that existing customers remain satisfied...


  • Sharjah, Sharjah, United Arab Emirates Acube Developments dubai Full time

    Responsibilities: Calling existingand potential customers to persuade them to purchase companyproducts and services. Accurately recordingdetails of customers' purchaseorders. Processing all customer purchasesaccordingly. Generating promising leads for theoutside sales team to pursue. Managing customeraccounts by ensuring that existing customers remain...


  • Sharjah, Sharjah, United Arab Emirates ALFAHIM Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Service Representative to join our ALFAHIM team. As a key point of contact for customers and clients, this individual will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.Key Responsibilities• Respond to customer...


  • Sharjah, Sharjah, United Arab Emirates Mandarin Oriental Hotel Group Full time

    About the RoleWe are looking for a highly skilled Customer Service Representative to join our front-of-house team at Mandarin Oriental Hotel Group.In this role, you will be responsible for delivering exceptional customer service to our guests, including greeting them, directing them to their seats, and serving food and beverages.You will also be required to...


  • Sharjah, Sharjah, United Arab Emirates Antal International Full time

    Suitable candidate for Customer Service Manager role must have 5+ years of experience in a multinational or reputed manufacturing company (Steel, Iron, Aluminium, Industrial products, chemicals, Machinery, Building materials) and managing a team of customer service reps & internal stakeholders. Experience in Customer Service, Logistics, Supply chain, Sales...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Job Summary:We are seeking highly motivated and experienced Customer Service Representatives to join our team as Flight Attendants. As a Flight Attendant, you will be responsible for delivering exceptional customer service, ensuring passenger safety, and maintaining the highest standards of professionalism.About the Job:This role involves working in a...


  • Sharjah, Sharjah, United Arab Emirates JA Resorts & Hotels Dubai Full time

    The Ideal CandidateWe are looking for a highly organized and detail-oriented individual to fill this crucial role. As a Reception Manager at JA Resorts & Hotels Dubai, you will be responsible for leading a team of junior administrators and ensuring that all front desk operations run smoothly. If you have excellent communication skills, a positive attitude,...


  • Sharjah, Sharjah, United Arab Emirates NMC Royal Khalifa City Full time

    At NMC Royal Khalifa City, we are seeking a highly skilled and dedicated Customer Service Representative to join our team.The ideal candidate will be the first point of contact for our patients, providing exceptional customer service and support. They will ensure calls to and from the hospital are attended promptly, politely, and to the entire satisfaction...


  • Sharjah, Sharjah, United Arab Emirates ECCO Full time

    About ECCO: ECCO is a leading global footwear and leather goods brand renowned for its premium quality, innovative designs, and commitment to sustainability. We pride ourselves on delivering comfort and style to customers, providing products that are both functional and fashionable. We are looking for passionate, customer-focused individuals to join our...


  • Sharjah, Sharjah, United Arab Emirates ECCO Full time

    About ECCO: ECCO is a leading global footwear and leather goods brand renowned for its premium quality, innovative designs, and commitment to sustainability. We pride ourselves on delivering comfort and style to customers, providing products that are both functional and fashionable. We are looking for passionate, customer-focused individuals to join our...


  • Sharjah, Sharjah, United Arab Emirates Air Arabia Full time

    Job OverviewAs an Aircraft Operations Specialist, you will be responsible for ensuring the safety and comfort of passengers, promoting a positive corporate image, and providing exceptional customer service. This role requires timely attendance, proper grooming, and fitness.Ensures that all safety measures are in place, including instructing passengers on...


  • Sharjah, Sharjah, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Key Performance Indicators (KPIs)The following KPIs will be used to measure the success of the Public Area Attendant:Guest Satisfaction: Achieve high levels of guest satisfaction through exceptional customer service and attention to detail.Area Cleanliness: Maintain a clean and organized environment in the public areas, adhering to company...


  • Sharjah, Sharjah, United Arab Emirates Kone México Full time

    Customer Service Agent (Turkish & Arabic Speaker)Location: SharjahTime Type: Full TimePosted On: 2 days agoJob Requisition ID: R0645768The Customer Service Agent, Inbound is the voice of KONE and takes care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution, and...