Policy Support Team Lead
4 days ago
About the Job:
We are seeking a highly skilled Policy Support Team Lead to join our dynamic team. The successful candidate will be responsible for supporting and delivering on the setup and management of new business and renewal onboarding by overseeing key processes within the team.
This role requires a strong ability to manage resource planning to effectively manage the department to consistently meet SLA's, maintain high quality levels and superior customer service, while overcoming obstacles such as large volumes of new business and renewals of groups and new starts within the teams.
The incumbent will report to the After Sales Support Manager - UAE and will have a key stakeholder in developing excellent working relationships with internal stakeholders and other departments.
Duties:
- Lead the day-to-day planning and operation of the Department.
- Develop and implement policies and frameworks for others to work within.
- Oversee training for new staff and participate in various operational activities to ensure that operational service delivery meets and exceeds clients' expectations.
- Review and optimize processes and procedures to maximize efficiencies where possible.
- Monitor and address productivity shortfalls.
- Instill a culture of open, honest communication and collaboration within the department.
- Participate in initiatives to drive employee engagement and development.
- Communicate regularly to ensure transparency and understanding of department performance.
- Promote high-quality service and continuous improvement.
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