Reinsurance Support Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Gallagher Re Full time

About Us

Gallagher Re empowers its clients with cutting-edge analytics and insights, enabling them to make informed strategic decisions that drive industry transformation.

We are the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future.

As a team member, you'll be at the forefront of innovation, leveraging data to drive impactful solutions and advancing your career like never before.

We value diversity and believe that every candidate brings unique strengths to the table.

Your Role

  • You will provide critical support to the Servicing Division of Gallagher Re, serving clients within the EMEA region.
  • You will work closely with the Divisional Director – Servicing to ensure seamless client management, reporting, and internal coordination.

Key Responsibilities

  1. You will prepare and manage client reports, guaranteeing accuracy and timely delivery.
  2. Regularly review high-revenue clients to identify areas for improvement in servicing.
  3. Establish and maintain robust relationships with clients to enhance satisfaction and retention.
  4. Manage client inquiries and internal servicing team requests in a timely and professional manner.
  5. Collaborate with regional servicing hubs in Mumbai and Ipswich to optimize workflows.
  6. Serve as the primary point of contact for cash loss escalation issues, providing essential assistance to internal teams.
  7. Contribute to budgeting and forecasting activities.
  8. Support the finance team with VAT filing processes and ensure regulatory compliance.
  9. Develop and implement process improvements in client servicing.
  10. Support data analysis and reporting for strategic decision-making.
  11. Cultivate partnerships with internal teams, including broking, finance, and compliance, to deliver comprehensive support.
  12. Assist in onboarding new clients, ensuring a seamless transition into Gallagher Re's servicing processes.
  13. Maintain accurate and up-to-date records of client interactions and reports.
  14. Offer administrative support to the servicing team as required.

About You

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • Proven experience in a client-facing role, preferably within the reinsurance or financial services industry.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in MS Office Suite, particularly Excel and PowerPoint.
  • Knowledge of VAT regulations and filing processes is beneficial.
  • French fluency is mandatory.
  • Ability to multitask and thrive in a dynamic environment.

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