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F&B Supervisor

2 months ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
About the Role

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Mandarin Oriental Hotel Group Limited. As a key member of our hospitality team, you will be responsible for ensuring the highest standards of service, managing and developing our team, and delivering an exceptional dining experience for our guests.

Key Responsibilities
  • Operational Excellence
    • Supervise the daily operations of the outlet, ensuring smooth and efficient service, while monitoring service standards, food quality and guest satisfaction.
    • Conduct regular inspections and maintain a clean, safe and organized environment.
  • Guest Relations
    • Warmly engage and converse with guests.
    • Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs).
    • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
    • Create WOW moments to surprise and delight in-house guests.
    • Handle and resolve effectively any kind of customer complaints being verbal or written.
  • Colleague Relations
    • Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
    • Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
    • Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
    • Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.
  • Skills and Qualifications
    • High School qualification or equivalent.
    • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
    • Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred.
    • A minimum of 2 years of experience working in a 5-star luxury hotel environment.
    • Ability to understand guest needs and to deliver superior customer service.
    • Proven ability to successfully support the management to motivate and lead a diverse team.
    • Basic computer skills including MS Office.
    • Fluent verbal and written communication skills in English.
    • Verbal and written communication skills in Arabic or other languages are preferred.
    • Strong interpersonal and communication skills, with the ability to interact effectively with guests, colleagues, and stakeholders at all levels.
    • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
    • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.