Service Delivery Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Title: Service Delivery Manager

About the Role:

We are seeking a highly skilled Service Delivery Manager to join our team at Talent Pal. As a Service Delivery Manager, you will be responsible for managing the performance of customer networks, identifying technical improvements, and facilitating service quality review meetings with customers.

Key Responsibilities:

  • Manage customer network performance and report internally
  • Identify technical improvements and understand customer design and demarcation lines
  • Facilitate service quality review meetings with customers
  • Act as the voice of customers internally for all departments
  • Manage service changes and ensure handover of appropriate service documentation
  • Follow up on invoicing and payment situations with customers
  • Coordinate with internal functional teams and customers on parts and field service dispatch activity
  • Manage and track spare equipment repair and replenishment

Requirements:

  • Comprehensive IT/Network and VSAT knowledge
  • Proven experience in service/customer management
  • Technical and commercial knowledge in Telecoms and IT for B2B/Enterprises and Satcom
  • Fluent in English (French or other languages seen as a plus)

What We Offer:

  • Competitive salary package
  • Dynamic work model with hybrid flexibility
  • Marlink Training Academy for professional and personal development
  • Global mobility
  • Equal opportunities employer
  • Cultural diversity
  • Attractive working environment in an international telecommunication company
  • Private health care scheme


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