Service Delivery Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Service Delivery Manager to join our team at Talent Pal. As a Service Delivery Manager, you will be responsible for managing the performance of customer networks, identifying technical improvements, and facilitating service quality review meetings with customers.
Key Responsibilities:
- Manage customer network performance and report internally
- Identify technical improvements and understand customer design and demarcation lines
- Facilitate service quality review meetings with customers
- Act as the voice of customers internally for all departments
- Manage service changes and ensure handover of appropriate service documentation
- Follow up on invoicing and payment situations with customers
- Coordinate with internal functional teams and customers on parts and field service dispatch activity
- Manage and track spare equipment repair and replenishment
Requirements:
- Comprehensive IT/Network and VSAT knowledge
- Proven experience in service/customer management
- Technical and commercial knowledge in Telecoms and IT for B2B/Enterprises and Satcom
- Fluent in English (French or other languages seen as a plus)
What We Offer:
- Competitive salary package
- Dynamic work model with hybrid flexibility
- Marlink Training Academy for professional and personal development
- Global mobility
- Equal opportunities employer
- Cultural diversity
- Attractive working environment in an international telecommunication company
- Private health care scheme
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