Service Delivery Manager

3 days ago


Dubai, Dubai, United Arab Emirates IFFCO Group Full time
Job Description

As a Service Delivery Manager at IFFCO Group, you will play a critical role in supporting the GBS Sales strategy and ensuring alignment with the organization's goals. Your primary focus will be on delivering operational excellence, optimizing processes, and reducing costs.

Key Responsibilities
  • Provide input to GBS Sales service scope expansion decisions, ensuring alignment with GPO and segment leadership.
  • Support strategic GBS Sales resource planning for specific end-to-end process/segment areas.
  • Develop and implement operational performance metrics and targets, ensuring compliance with organizational standards.
  • Lead by example, demonstrating a commitment to the organization's values and ethical standards.
Service Delivery Execution
  • Ensure delivery of GBS Sales services in accordance with agreed metrics and targets (i.e., SLAs).
  • Provide oversight and ensure compliance with activities performed by third-party providers.
  • Act as the service delivery point of escalation for process non-compliances/escalations.
  • Interlock with BU segments for end-to-end Sales processes.
  • Implement GBS Talent Management, training, and development strategy within the captive.


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