Service Delivery Manager
3 weeks ago
As a Service Delivery Manager at IFFCO Group, you will play a critical role in supporting the GBS Sales strategy and ensuring alignment with the organization's goals. Your primary objective will be to deliver operational excellence, optimize processes, and reduce costs while fostering a culture of continuous improvement and innovation within the GBS team.
Key Responsibilities- Strategic Direction Setting
- Provide input to GBS Sales service scope expansion decisions to ensure alignment with the organization's goals.
- Support strategic GBS Sales resource planning for specific end-to-end process/segment areas.
- Contribute to the development of GBS Sales operational performance metrics and targets based on alignment with GPO and segment leadership.
- Provide input to the prioritization of transformation projects across Sales.
- Service Delivery Execution
- Ensure the delivery of GBS Sales services in accordance with agreed metrics and targets (i.e., SLAs).
- Provide oversight and ensure compliance with the activities performed by the 3rd party provider.
- Act as the service delivery point of escalation for process non-compliances/escalations within IFFCO.
- Interlock with BU Segments for end-to-end Sales processes.
- Implement GBS Talent Management, training, and development strategy within the captive.
Requirements
To succeed in this role, you will need to demonstrate strong leadership skills, excellent communication abilities, and a deep understanding of the GBS Sales strategy and operations. You will also need to be able to work effectively with cross-functional teams and stakeholders to drive business outcomes.
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