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Service Delivery Manager

2 months ago

Dubai, Dubai, United Arab Emirates Sundus Full time
About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Sundus. As a key member of our operations team, you will be responsible for ensuring the effective delivery of services to our customers.

Key Responsibilities
  • Business Outcomes: Collaborate with the sales team to establish service agreements and support plans that meet customer requirements.
  • Team Leadership: Provide technical guidance and leadership to teams, ensuring they have the necessary skills and knowledge to deliver high-quality services.
  • Change Management: Work with the change management team to ensure that changes to design, scale, scope, and service levels are controlled and implemented effectively.
  • Operational Excellence: Support the development of new models and architectures, and lead teams to achieve operational excellence.
  • Communication: Develop and maintain excellent client-facing and internal communication skills, ensuring that all stakeholders are informed and engaged.
Requirements
  • Experience: 5+ years of experience in service delivery or management, preferably in a telecom provider company.
  • Education: Bachelor's or Master's degree in a related field.
  • Skills: Excellent written and verbal communication skills, solid organizational skills, and strong working knowledge of Microsoft Office and project management tools.