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Hotel Operations Manager
2 months ago
Apt Resources | Recruitment Specialists is seeking a highly skilled and experienced Hotel Operations Manager to oversee the day-to-day operations of the reservation department.
Key Responsibilities- Department Leadership: Manage and train a team of reservation staff to ensure seamless operations and exceptional guest satisfaction.
- Performance Monitoring: Analyze reservation system data to identify opportunities for maximizing occupancy and revenue.
- Record Keeping: Maintain accurate records of reservations, cancellations, and no-shows to ensure compliance with hotel policies and procedures.
- Interdepartmental Coordination: Collaborate with other departments to ensure smooth operations and effective communication with guests.
- Revenue Management: Develop and implement strategies to increase revenue and optimize room sales.
- Guest Relations: Handle escalated guest inquiries and complaints in a professional and courteous manner.
- Policy Enforcement: Implement and enforce hotel policies and procedures to maintain a high level of service quality.
- Staff Development: Conduct regular performance evaluations and provide constructive feedback to staff to ensure their continued growth and development.
- Industry Knowledge: Stay up-to-date on industry trends and best practices to ensure the hotel remains competitive and innovative.
