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Application Support Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates Medbiomate Full time
Job Description

Medbiomate seeks a seasoned professional to assume the role of Application Support Team Lead. The ideal candidate will be responsible for managing a team of application support specialists, providing guidance, performance feedback, and coaching to ensure optimal service delivery.

Key Responsibilities:

  • Lead and manage a team of application support specialists to deliver exceptional service quality.
  • Participate in project implementation, ensuring the successful deployment of solutions (D365, Vinculum, Magento, etc.).
  • Coordinate with vendors and project stakeholders to define project scope, timelines, and deliverables.
  • Ensure minimal disruption to ongoing business operations.
  • Provide technical support to users across the region for assigned applications, addressing inquiries, troubleshooting issues, and resolving problems efficiently.
  • Manage incident tickets, monitor application performance, identify potential issues, prioritize tasks, proactively implement preventative measures, and escalate complex problems to the appropriate teams.
  • Oversee CRM and payment integrations, conducting system testing, including unit testing, integration testing, and user acceptance testing (UAT), to ensure the quality and reliability of system solutions.
  • Maintain comprehensive documentation of application support processes, troubleshooting guides, and knowledge base articles.
  • Foster a culture of continuous learning within the regional team to ensure consistent service quality.