Customer Relations Specialist
1 week ago
**Job Summary**
We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at DP World Dubai. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
**Key Responsibilities:**
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Communicate with customers through various channels, including phone, email, and in-person.
- Provide product information and answer customer questions to ensure customer satisfaction.
- Process customer orders, forms, and applications in a timely and accurate manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with colleagues to ensure seamless customer service and support.
- Provide feedback on customer service processes to improve efficiency and effectiveness.
**Requirements:**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive customer information.
**What We Offer:**
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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