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IT Operations Professional

1 week ago

Dubai, Dubai, United Arab Emirates Americana Computer Systems Full time
About Us

Americana Computer Systems is a leading provider of innovative technology solutions. We are committed to delivering exceptional service and support to our clients, and we are seeking a talented Help Desk Manager to join our team.

In this role, you will be responsible for managing our help desk operations, ensuring that all technical issues are resolved promptly and efficiently. You will also be responsible for developing and implementing processes and procedures to improve our customer service and support capabilities.

To succeed in this role, you must possess excellent leadership and management skills, as well as the ability to work effectively with both technical and non-technical stakeholders. A strong understanding of IT operations and customer service principles is essential.

Key Responsibilities:
  • Managing help desk operations
  • Developing and implementing processes and procedures
  • Improving customer service and support capabilities
  • Leading a team of technical support specialists
Requirements:
  • Minimum 5 years of experience in IT operations and customer service
  • Educational Background: Often requires at least a bachelor's degree in information technology, computer science, or a related field.
  • Leadership and Management Skills: The ability to lead and manage a team of technical support specialists.
  • Customer Service Principles: A strong understanding of customer service principles and practices.
  • Certifications: Certifications like ITIL V4 Foundation can be beneficial.