Luxury Hotel Operations Director

3 days ago


Dubai, Dubai, United Arab Emirates Professional Full time
Job Description:

This is a unique opportunity to lead the operational excellence of a luxury hotel property in Dubai. As a seasoned Hotel Manager, you will be responsible for overseeing all aspects of hotel operations, ensuring seamless guest experiences, and driving business success.

The ideal candidate will have a strong background in hotel management, guest services, and revenue optimization. You will be expected to implement strategies to enhance service delivery, monitor reviews, and maintain exceptional service standards.

Key Responsibilities:
  • Operational & Guest Experience Management:
  • Ensure daily operations across all hotel departments run smoothly, including front office, housekeeping, F&B, and guest services.
  • Maintain high-quality service standards, delivering world-class experiences for all guests.
  • Implement effective guest feedback strategies, monitor reviews, and continuously improve service delivery.
  • Uphold the hotel's brand standards and quality assurance guidelines.
  • Financial Performance & Revenue Management:
  • Oversee budgeting, forecasting, and financial reporting to optimize profitability.
  • Develop and execute revenue generation strategies, including occupancy rates, pricing, and cost control measures.
  • Collaborate with the sales and marketing team to enhance brand visibility and guest engagement.
  • Lead, mentor, and develop a high-performing hospitality team.
  • Foster a positive work culture, promoting motivation and professional growth.
  • Ensure all employees adhere to company policies, hospitality standards, and service excellence.
  • Compliance & Risk Management:
  • Ensure compliance with local regulations, safety protocols, and global hospitality standards.
  • Implement and monitor health, safety, and hygiene procedures throughout the property.
  • Manage crisis response plans and ensure staff readiness for emergency situations.
Required Qualifications & Experience:
  • A minimum of 5 years of hotel management experience within a luxury or international hotel brand.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Strong expertise in guest experience management, operations, and financial planning.
  • Proven track record in revenue management, budgeting, and cost control.
  • Ability to lead and motivate large, multicultural teams.
  • Exceptional communication and problem-solving skills.
Preferred Qualifications:
  • MBA or advanced hospitality certifications (e.g., CHA – Certified Hotel Administrator).
  • Knowledge of hospitality management software (Opera, PMS, or similar systems).
  • Experience in Dubai's luxury hotel sector is highly desirable.
Key Skills:
  • Revenue management & financial planning
  • Team leadership & staff development
  • Compliance & risk management


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