Luxury Hotel Operations Director
3 days ago
This is a unique opportunity to lead the operational excellence of a luxury hotel property in Dubai. As a seasoned Hotel Manager, you will be responsible for overseeing all aspects of hotel operations, ensuring seamless guest experiences, and driving business success.
The ideal candidate will have a strong background in hotel management, guest services, and revenue optimization. You will be expected to implement strategies to enhance service delivery, monitor reviews, and maintain exceptional service standards.
Key Responsibilities:
- Operational & Guest Experience Management:
- Ensure daily operations across all hotel departments run smoothly, including front office, housekeeping, F&B, and guest services.
- Maintain high-quality service standards, delivering world-class experiences for all guests.
- Implement effective guest feedback strategies, monitor reviews, and continuously improve service delivery.
- Uphold the hotel's brand standards and quality assurance guidelines.
- Financial Performance & Revenue Management:
- Oversee budgeting, forecasting, and financial reporting to optimize profitability.
- Develop and execute revenue generation strategies, including occupancy rates, pricing, and cost control measures.
- Collaborate with the sales and marketing team to enhance brand visibility and guest engagement.
- Lead, mentor, and develop a high-performing hospitality team.
- Foster a positive work culture, promoting motivation and professional growth.
- Ensure all employees adhere to company policies, hospitality standards, and service excellence.
- Compliance & Risk Management:
- Ensure compliance with local regulations, safety protocols, and global hospitality standards.
- Implement and monitor health, safety, and hygiene procedures throughout the property.
- Manage crisis response plans and ensure staff readiness for emergency situations.
- A minimum of 5 years of hotel management experience within a luxury or international hotel brand.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Strong expertise in guest experience management, operations, and financial planning.
- Proven track record in revenue management, budgeting, and cost control.
- Ability to lead and motivate large, multicultural teams.
- Exceptional communication and problem-solving skills.
- MBA or advanced hospitality certifications (e.g., CHA – Certified Hotel Administrator).
- Knowledge of hospitality management software (Opera, PMS, or similar systems).
- Experience in Dubai's luxury hotel sector is highly desirable.
- Revenue management & financial planning
- Team leadership & staff development
- Compliance & risk management
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