Client Success Associate

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Global Market ADGM Full time

Job Description

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  • The Abu Dhabi Global Market ADGM is seeking a skilled Ccustomer Relationship Specialist to support customers in achieving their desired level of satisfaction.

About the Role

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  • You will act as a liaison between clients and the ADGM ecosystem, ensuring clear and timely communication.

Key Responsibilities

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  • Supporting customer needs through insights and updates">
  • Acting as a liaison between clients and the ADGM ecosystem">
  • Supporting customers in upselling activities">
  • Execution of customer retention strategies">
  • Collaborating with Marcoms and Business Development on events and initiatives">
  • Providing timely and effective support to meet customer needs">
  • Identifying and resolving customer complaints and queries">
  • Contribute to increasing customer engagement and reducing churn">
  • Continuously learning and analyzing customer feedback to improve services

Security Obligations

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  • Understanding and adhering to ADGM Information Security policy and best practices">
  • Maintaining confidentiality, integrity, and availability of ADGM information

Requirements

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  • Bachelor's degree or equivalent">
  • 4-6+ years of relevant experience in Customer Success Management and relationship management


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