Client Success Associate
6 days ago
Job Description
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- The Abu Dhabi Global Market ADGM is seeking a skilled Ccustomer Relationship Specialist to support customers in achieving their desired level of satisfaction.
About the Role
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- You will act as a liaison between clients and the ADGM ecosystem, ensuring clear and timely communication.
Key Responsibilities
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- Supporting customer needs through insights and updates">
- Acting as a liaison between clients and the ADGM ecosystem">
- Supporting customers in upselling activities">
- Execution of customer retention strategies">
- Collaborating with Marcoms and Business Development on events and initiatives">
- Providing timely and effective support to meet customer needs">
- Identifying and resolving customer complaints and queries">
- Contribute to increasing customer engagement and reducing churn">
- Continuously learning and analyzing customer feedback to improve services
Security Obligations
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- Understanding and adhering to ADGM Information Security policy and best practices">
- Maintaining confidentiality, integrity, and availability of ADGM information
Requirements
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- Bachelor's degree or equivalent">
- 4-6+ years of relevant experience in Customer Success Management and relationship management
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