Senior Customer Success Associate

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates qlub Full time
Who are we
Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code - no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier
We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.
The role
Onboard and train restaurant teams on Qlub, ensuring they derive value. Manage client accounts, analyze data for operational improvements, collaborate with the product team to enhance Qlub, implement process improvements, and upsell additional products to existing clients.
As a Senior Customer Success Associate, you'll be responsible for:
Onboarding Expert: Onboard restaurants on our platform (in-person and virtually), train their teams and make sure Qlub delivers value for them so they'll love it;
Account Management: Manage the account relationship and grow the accounts internally;
Data Wizard: Analyze the numbers, pinpoint insights, and make our operations super-efficient;
Product Champion: Work directly with our product team to make Qlub even better for venues and influence our global product roadmap;
Process Expert: Suggest improvements and implement preset processes at workplaces;
Upsell: Upsell and cross-sell Qlub products to existing clients;
What are we looking for
Relevant business degree;
Fluency in English and Arabic;
Up to 2-3 years of experience in a client-facing role;
A valid driver's license and your vehicle (required for on-site visits);
Hustle: You have an entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves;
You will be on the ground after onboarding during those peak lunch/dinner services to make sure everything runs flawlessly;
Held management positions in hospitality;
Strong analytical and problem-solving skills, with an excellent command of Excel/Google Sheets;
Exceptional communication and relationship-building capabilities;
Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
Self-motivated and result-oriented mindset; you hustle to get things done and proactively find ways to reach and overachieve your targets;
Why join Qlub
Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
Drive growth and tailoring of fast-evolving new products and features;
Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
Sounds like you? Are you excited by this opportunity? If so,

Apply now

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