Senior Customer Success Associate

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Qlub Full time
Senior Customer Success Associate (Abu Dhabi)

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier

We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today's digital-first world.

The role?

Onboard and train restaurant teams on qlub, ensuring they derive value. Manage client accounts, analyze data for operational improvements, collaborate with the product team to enhance qlub, implement process improvements, and upsell additional products to existing clients.

As a Senior Customer Success Associate, you'll be responsible for:

  • Onboarding Expert: Onboard restaurants on our platform (in-person and virtually), train their teams and make sure qlub delivers value for them so they'll love it;
  • Account Management: Manage the account relationship and grow the accounts internally;
  • Data Wizard: Analyse the numbers, pinpoint insights, and make our operations super-efficient;
  • Product Champion: Work directly with our product team to make qlub even better for venues and influence our global product roadmap;
  • Process Expert: Suggest improvements and implement preset processes at workplaces;
  • Upsell: Upsell and cross-sell qlub products to existing clients;

What are we looking for?

  • Fluency in English and Arabic.
  • Have up to 2-3 years of experience in a client-facing role;
  • Have a valid driver's license and your vehicle (required for on-site visits);
  • Hustle. You have an entrepreneurial spirit, ownership mindset, and willingness to roll up your sleeves;
  • You will be on the ground after onboarding during those peak lunch/dinner services to make sure everything runs flawlessly;
  • Held management positions in hospitality;
  • Can demonstrate strong analytical and problem-solving skills, with an excellent command of Excel/Google Sheets;
  • Can demonstrate exceptional communication and relationship-building capabilities;
  • Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts;
  • You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets;

Why join qlub?

  • Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization;
  • Drive growth and tailoring of fast-evolving new products and features;
  • Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.

Sounds like you? Are you excited by this opportunity? If so, "Apply now".

#J-18808-Ljbffr

  • Abu Dhabi, Abu Dhabi, United Arab Emirates SleekFlow Full time

    About SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels from messaging to voice and enhancing business...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates qlub Full time

    Who are weQlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code - no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bespin Global MEA, an e& enterprise Company Full time

    **Job Overview**Bespin Global MEA, an e& enterprise company, is seeking a highly skilled Customer Success Manager to join our team. This role is responsible for ensuring customer satisfaction, driving product adoption, and fostering long-term customer relationships.Key Responsibilities:Build and maintain strong relationships with customers, acting as their...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates You+Baby Studio Full time

    About You+Baby Studio">We're a photography, hospitality, and retail studio seeking a skilled customer service professional to deliver exceptional experiences for our clients.">">Provide Excellent Service: Deliver outstanding client service, especially in fast-paced or creative industries.">Assist with Daily Tasks: Support the studio in maintaining smooth...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Presight Full time

    About the RoleWe are seeking a seasoned Senior Manager – Customer and Partner Success to join our team in Abu Dhabi.In this critical role, you will develop, validate, and execute channel strategies and success plans for customers to build a profitable partner ecosystem and ensure client satisfaction in the high-technology space.Your primary focus will be...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Clarivate Full time

    We are looking for aCustomer Success Analyst (CSA)to join our global Customer Success team As a Customer Success Analyst, you will partner with Customer Success management to assist with programs supporting customer retention. In this role you will focus on collection and analysis of data, coordinating cross-functional calls to define remedial strategies and...

  • Senior Associate

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Grant Thornton - UAE Full time

    We're a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and are experiencing exciting growth We truly care about our colleagues, our clients, and the communities where we work and live.As a Senior Associate, you'll dive into planning, directing, completing audits, reviewing financial...

  • Senior Associate

    4 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Fotis International Law Firm Full time

    Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description Senior Associate (Litigation)The position is for our Abu Dhabi office. We are looking for experienced senior associates or senior legal consultants with ten plus years of experience in Abu Dhabi. Company IndustryLegal Law Firm Department...

  • Senior Associate

    1 week ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Fotis International Law Firm Full time

    Bachelor of Business Administration (Management)Nationality: Any NationalityVacancy: 1 VacancyJob DescriptionSenior Associate (Litigation)The position is for our Abu Dhabi office.We are looking for experienced senior associates or senior legal consultants with ten plus years of experience in Abu Dhabi.Company Industry- Legal- Law FirmDepartment / Functional...

  • Senior Associate

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Grant Thornton - UAE Full time

    We're a large and growing professional services firm that still feels like a community. We employ over 750 people across the UAE and are experiencing exciting growth We truly care about our colleagues, our clients, and the communities where we work and live.As a Senior Associate, you'll dive into planning, directing, completing audits, reviewing financial...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aramex Full time

    Graduate; MBA / Management Post GraduatesJob Function:Customer Service / TelecallingSales / Retail / Corporate / Business DevelopmentSkillset:Driving customer success, retention, and growth in a B2B or B2C environment.Job Purpose:To build and maintain relationships with global clients to drive excellence in operations and efficiencies in project delivery....


  • Abu Dhabi, Abu Dhabi, United Arab Emirates G42 Group Full time

    About the RoleWe are seeking a highly skilled Customer Success Expert to join our team at G42 Group.Job DescriptionThe Senior Business Manager will play a critical role in driving client satisfaction and ensuring the successful delivery and adoption of Inception's AI solutions. This includes managing client relationships, driving adoption, and improving...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Blue Ocean Corporation Full time

    We are a trusted partner for our B2B and B2C clients, providing tailored solutions to drive business success.Key ResponsibilitiesConduct outbound calls to prospective clients to introduce and promote Blue Ocean's training courses.Research and understand the training needs of potential clients to tailor the sales approach effectively.Maintain strong...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Qlub Full time

    Senior Customer Success Associate (Abu Dhabi)Job DescriptionWe're looking for a highly motivated Senior Customer Success Associate to join our team in Abu Dhabi. As a key member of our customer success team, you will be responsible for ensuring that our restaurant partners receive the highest level of service and support.Your primary objective will be to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Pherobase Full time

    We are seeking a highly motivated and experienced postdoctoral fellow to join our team as a Senior Biology Research Associate. The successful candidate will conduct cutting-edge comparative genomics research on a diverse range of organisms, including vertebrates, insects, and plants.The main foci of this research will be the identification of genes and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Christian Dior Couture Full time

    PositionSenior Sales AssociateJob ResponsibilitiesResponsibilities:A Sales Associate / Senior Sales Associate is responsible for maintaining an outstanding customer service and achieving sales goals.Ensure high level of customer satisfaction through excellent sales service.Assess customers' needs and provide assistance and information on product...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aventus Full time

    Aventus Abu Dhabi Emirate, United Arab EmiratesSenior Investment AssociateJob Title: Senior Associate – Venture CapitalAbout the Firm:Our client is a leading investment firm focused on high-growth opportunities within the technology sector across the GCC and MENA region. With a strong track record of successful investments, the firm seeks to expand its...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Tampa Gardens Senior Living Full time

    **Job Overview**We are seeking an experienced Senior HSE Engineer to join our team at Tampa Gardens Senior Living. As a key member of our organization, you will be responsible for ensuring the highest standards of health, safety, and security in all diving operations.This is an exciting opportunity to utilize your expertise and passion for HSE to make a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aventus Full time

    Aventus Abu Dhabi Emirate, United Arab EmiratesSenior Investment AssociateJob Title: Senior Associate – Venture CapitalAbout the Firm:Our client is a leading investment firm focused on high-growth opportunities within the technology sector across the GCC and MENA region. With a strong track record of successful investments, the firm seeks to expand its...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Aventus Full time

    Aventus Abu Dhabi Emirate, United Arab Emirates Senior Investment Associate Job Title: Senior Associate – Venture Capital About the Firm: Our client is a leading investment firm focused on high-growth opportunities within the technology sector across the GCC and MENA region. With a strong track record of successful investments, the firm seeks to expand...