Robotics System Specialist

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates G42 Full time

Overview

G42 is a pioneering AI company revolutionizing edge computing solutions by seamlessly connecting people, places, and things through smart sensors and mixed reality devices. Our mission is to craft technology that amplifies human skills, bridging the gap between possibility and reality.

The Technical Implementation Expert will possess in-depth knowledge of robotics hardware and software. They will collaborate with cross-functional teams to ensure our robotic solutions meet customer needs and expectations. This role involves providing technical support, troubleshooting, and excellent communication skills to convey complex technical information to internal and external stakeholders.

Responsibilities

  • Implementation Support: The Technical Implementation Expert will act as the technical expert for robot implementation, assisting customers with setup, integration, and optimization of robotic systems in their environments.
  • Robotics Hardware Expertise: Demonstrate a strong understanding of robotics hardware components, including robotic arms, sensors, actuators, and related mechanical/electrical systems.
  • Robotics Software Expertise: Proficiency in coding ability to assist with integration between Orbit and customer work order systems is highly desirable.
  • System Architecture and Design: Provide expert knowledge on robot system architecture, ensuring optimal performance and reliability.
  • Collaboration with Teams: Work closely with internal teams, including engineering, product management, and sales/marketing, to ensure customer satisfaction and success.
  • Customer Training & Support: Provide on-site or remote training for customers on robot operations, troubleshooting, and best practices.
  • Troubleshooting & Problem-Solving: Act as a subject matter expert for troubleshooting complex technical issues with robotic systems.
  • Feedback & Reporting: Gather feedback from customers regarding system performance, issues, and improvement suggestions.
  • Sales Support: Support the sales and marketing teams by providing technical demonstrations, creating solution proposals, and explaining the value proposition of our robotic solutions.
  • Documentation: Create and maintain technical documentation, including system configurations, implementation guidelines, and troubleshooting guides.


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