Front Office Team Lead

4 weeks ago


Dubai, Dubai, United Arab Emirates Emaar Hospitality Group Full time
Front Office Administrator

We are seeking a highly skilled and experienced Front Office Administrator to join our team at Emaar Hospitality Group.

Key Responsibilities:
  • Operational Excellence: Oversee and ensure all operational tasks in Front Office are conducted in line with service standards and procedures.
  • Leadership and Development: Coach and train on-the-job, providing constructive feedback to team members.
  • Analysis and Resource Allocation: Analyze operations and assign resources accordingly to ensure seamless service delivery.
  • Communication and Feedback: Conduct huddles during shifts to ensure effective communication and provide feedback to team members.
  • Guest Satisfaction: Pro-actively communicate with fellow team members to ensure guest satisfaction and prevent complaints.
  • Service Personality: Demonstrate a genuine service personality with high emotional intelligence.

Requirements:

  • Minimum 2 years of experience in front office in a 5-star hospitality industry.
  • Minimum of a high school diploma is required; a college degree in Hotel Management or a related field is preferred.


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