Technical Support Specialist
5 days ago
Job Description:
As a Security Solutions Professional, you will be responsible for providing technical support to our customers, identifying and resolving technical issues related to our products and services.
You will work closely with our customers to understand their needs, escalate incidents when necessary, and collaborate with internal teams to ensure timely resolution of issues.
Key responsibilities include:
- Providing technical support to customers via email, phone, or chat
- Identifying and resolving technical issues related to our products and services
- Escalating incidents to senior engineers or managers when necessary
- Collaborating with internal teams to ensure timely resolution of issues
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