Retail Bank Technical Support Specialist

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates TAT IT Technolgies Full time
About the Role

We are looking for a highly skilled Retail Bank Technical Support Specialist to join our team at TAT IT Technologies. The ideal candidate will have extensive experience in retail banking and technical support, with a strong background in Linux operating systems, network protocols, and SQL databases.

The successful candidate will be responsible for providing advanced technical assistance to bank employees and resolving issues impacting customer-facing services. They will also work closely with L3 support, development teams, and third-party vendors to resolve critical incidents outside L2 scope.

Key responsibilities include:
  • Incident Resolution: Diagnose and resolve technical issues involving core banking systems, online banking, and onboarding platforms.
  • System Maintenance: Monitor and maintain banking IT infrastructure, including servers, databases, and networks, to ensure uptime and performance.
  • Customer and Employee Support: Communicate effectively with stakeholders, offering clear updates on issue resolution timelines and workarounds.


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