Senior Client Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced Senior Client Support Specialist to join our team at Marsh. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Client Support: Provide timely and effective support to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
- Pre-Approval Assistance: Assist clients with pre-approval requirements, ensuring that all necessary documentation is completed and submitted in a timely manner.
- Claims Support: Provide support to clients with claims-related issues, ensuring that their claims are processed efficiently and effectively.
- Network Support: Provide support to clients with network-related issues, ensuring that their network is functioning properly and efficiently.
- Portal Submission Assistance: Assist clients with submitting claims and other documentation through our online portal.
- Escalation Management: Manage escalations from clients, ensuring that their issues are resolved in a timely and effective manner.
- Experience: 3+ years of experience in a client support role, preferably in the insurance industry.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders.
- Knowledge: Strong knowledge of insurance products and services, with the ability to provide expert advice and guidance to clients.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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