Senior Infrastructure Support Specialist

5 days ago


Dubai, Dubai, United Arab Emirates Trans Ss Group Full time
Job Description

We are seeking a highly skilled and experienced Senior Infrastructure Support Specialist to join our team at Trans Ss Group.

Key Responsibilities:

  • Technical Support: Provide expert technical support to users via various communication channels, ensuring timely and effective resolution of complex technical issues related to hardware, software, and networks.
  • Infrastructure Management: Manage and maintain the company's infrastructure, including hardware, software, and network devices, ensuring they operate with the latest versions and are properly configured.
  • Inventory and Asset Management: Conduct regular inventory of technical assets, create a list of materials to be disposed of, and ensure accurate labeling and tracking of devices and materials.
  • Reporting and Analysis: Analyze and diagnose complex technical problems, identify root causes, and provide permanent and innovative solutions to recurring issues.
  • Team Collaboration: Work closely with the direct supervisor and other team members to execute tasks and achieve set goals.

Requirements:

  • Education: Bachelor's degree in Information Technology or a related field.
  • Experience: Minimum 8 years of experience in IT infrastructure support and management.
  • Skills: Strong knowledge of operating systems (Windows, macOS, Linux), network concepts (TCP/IP, DHCP, DNS), and basic information security principles.

Language: English (en-US)



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