Senior Client Support Specialist
1 month ago
As a key member of the Marsh team, the Team Lead will play a vital role in delivering exceptional client support and services. The successful candidate will be responsible for receiving and responding to client enquiries, providing timely and effective support, and escalating complex cases to senior management as needed.
Key Responsibilities:- Client Enquiries: Receive and respond to client enquiries via email and phone, providing timely and effective support to meet client expectations.
- Pre-Approval Assistance: Review and assess pre-approval assistance required by clients, inform relevant parties of potential problems or contentious claims, and seek guidance or advice where necessary.
- Claims Procedures: Guide clients on claims procedures to be followed for direct and reimbursement claims, and facilitate approvals for home country or outside UAE treatment procedures.
- Portal Submission and Resolution: Assist with portal submissions and resolve portal issues to ensure seamless client experience.
- Urgent Escalations: Manage urgent escalations outside office hours in a timely manner to meet client expectations.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client support, we encourage you to apply for this exciting opportunity.
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Senior Client Support Specialist
5 days ago
Dubai, Dubai, United Arab Emirates Marsh Full timeKey Responsibilities:As a Senior Client Support Specialist at Marsh, you will be responsible for providing exceptional support to clients, ensuring timely and efficient resolution of their enquiries and complaints. Your primary focus will be on receiving and responding to client enquiries, providing guidance on claims procedures, and facilitating approvals...
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Senior Client Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Marsh Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Client Support Specialist to join our team at Marsh. As a key member of our client services team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Support: Provide timely and effective support to...
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Senior Client Support Specialist
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Dubai, Dubai, United Arab Emirates Marsh Full timeJob DescriptionAs a key member of the Marsh team, the Team Lead will play a vital role in delivering exceptional client support and services. The successful candidate will be responsible for providing timely and effective support to clients, ensuring seamless communication and resolution of their queries and concerns.Key Responsibilities:Client Support:...
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Technical Support Specialist
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Senior Client Support Specialist
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Senior Client Support Specialist
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Dubai, Dubai, United Arab Emirates Marsh Full timeJob DescriptionAs a key member of the Marsh team, the Team Lead will play a vital role in delivering exceptional client support and services. The successful candidate will be responsible for receiving and responding to client enquiries, providing support and guidance on claims procedures, and facilitating the approval process for treatments and...
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Senior Client Support Specialist
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