Spa Therapist

3 weeks ago


Dubai, Dubai, United Arab Emirates Banyan Tree Full time

As a Spa Therapist at Banyan Tree, you will be responsible for delivering exceptional spa experiences to our guests. Your primary focus will be on providing complete treatments that cater to their unique needs, ensuring they leave feeling relaxed and rejuvenated.

Key Responsibilities:
  • To maintain a thorough understanding of the spa's policies and procedures, adhering to the highest standards of service delivery.
  • To ensure the spa's grooming standards are consistently met, promoting a clean and hygienic environment for our guests.
  • To foster a positive team dynamic, contributing to the morale and spirit of the company by maintaining excellent work collaboration and relationships among associates, gallery, and hotel staff.

Performance Evaluation Criteria:

  • Quality of treatments, ensuring proficiency in roles at the required level.
  • Guest contact skills, providing exceptional service and creating a welcoming atmosphere.
  • Teamwork, collaborating with colleagues to deliver seamless spa experiences.
  • Mystery Shopper Results, continuously striving for excellence in service delivery.
  • Conversant with relevant emergency procedures, ensuring a safe and secure environment for our guests.
  • Knowledge or relevant rules and regulations, staying up-to-date on industry standards.
  • Knowledge of the company, spa, and its environment, showcasing expertise in our unique setting.
  • Knowledge of hygienic, safety, and security procedures, maintaining a clean and secure environment.
  • Knowledge of relevant guest satisfaction standards, consistently delivering exceptional experiences.
  • Language requirements met or exceeded, communicating effectively with guests and colleagues.

Abilities/Key Competencies/Skills:

  • Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company's Heartist service culture, being responsive, respectful, and delivering a great experience.

Leading Myself:

  • Positive Orientation, maintaining a positive attitude and promoting a positive work environment.
  • Operational Decision Making, making informed decisions that drive business success.
  • Self-Development & Management, taking ownership of personal growth and development.

Leading Others:

  • Developing an Empowered Team, fostering a culture of empowerment and collaboration.
  • Leading an Engaged and Diverse Team, promoting a positive and inclusive work environment.
  • Communication, effectively communicating with colleagues and guests.

Leading the Business:

  • Advocating Guest Passion, championing guest satisfaction and delivering exceptional experiences.
  • Business Planning and Analysis, driving business growth and success through data-driven decision making.
  • Business Improvement and Change, continuously seeking opportunities for improvement and innovation.

Qualifications:

  • Prior experience in a luxury hotel spa is required, showcasing expertise in the industry.
  • Completion of a recognized spa therapy training program is a must, demonstrating a solid foundation in spa practices.
  • Proficiency in various massage modalities, including Swedish and deep tissue, ensuring a range of treatment options for our guests.
  • Understanding of human anatomy for tailored client treatments, providing personalized and effective treatments.
  • Understanding of hygiene and sanitation practices, maintaining a clean and safe environment for our guests.
  • Knowledge of spa products, including oils and skincare items, ensuring a comprehensive understanding of our offerings.

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