Travel Industry Expert
2 weeks ago
Job Summary
We are seeking a highly skilled and experienced Travel Consultant to join our team at IIQAFGROUP. As a Travel Consultant, you will be responsible for providing expert advice and guidance to clients on various travel-related matters.
Key Responsibilities
- Destination Research: Conduct thorough research on various destinations and travel options to provide clients with the most up-to-date and accurate information.
- Client Consultation: Meet with clients to understand their travel preferences and provide personalized recommendations on travel packages and services.
- Travel Arrangements: Organize and book travel arrangements, including flights, accommodations, and transportation, to ensure a seamless travel experience for clients.
- Travel Documentation: Provide clients with essential travel documents, such as passports, visas, and travel insurance, to ensure they are well-prepared for their trip.
- Customer Service: Offer exceptional customer service to clients, responding to their queries and concerns in a timely and professional manner.
- Marketing and Promotion: Develop and implement marketing strategies to promote travel packages and services to clients.
- Problem-Solving: Handle any issues or complaints that may arise during the travel process, providing solutions and alternatives to ensure client satisfaction.
- Professional Development: Stay up-to-date with industry trends and developments, attending conferences and workshops to enhance your knowledge and skills.
Requirements
- Experience: Proven working experience as a Travel Consultant, with a strong understanding of the travel industry and its operations.
- Knowledge: Excellent knowledge of travel software, including computer reservations systems and GDS systems.
- Language Skills: Proficiency in English, with knowledge of additional languages an advantage.
- Sales and Customer Service Skills: Exemplary sales skills and a customer-oriented approach, with the ability to present and communicate effectively.
- Travel Industry Knowledge: Well-versed in various areas of travel, including domestic and international travel, business and holiday travel, and group and individual travel.
- Crisis Management: Demonstrable ability to handle crises and provide solutions to complex problems.
- Education: Degree in Hospitality, Travel, Tourism, Business, or a relevant field.
- Personal Travel Experience: Candidates with personal travel experience will be preferred.
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