Head of Service Delivery and Operations

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Michael Page Full time

You will play a key role in ensuring the efficient delivery of services by overseeing the end-to-end processing of service requests.

About the Role

As a senior leader, you will be responsible for managing the delivery of service engagements, monitoring progress, and ensuring compliance with timelines and objectives.

Key Responsibilities

  1. Develop and implement the unit's strategy, objectives, policies, and operational plans to drive service delivery excellence.
  2. Review service requests to determine their nature and scope, identifying unique requirements and implications.
  3. Prioritize service requests based on urgency and alignment with organizational goals.
  4. Manage the delivery of service engagements, ensuring timely and high-quality results.
  5. Support the review of services and maintain the taxonomy framework to ensure consistency and accuracy.

Requirements

To succeed in this role, you will need:

  1. A Bachelor's degree in Business Administration or a related field.
  2. Professional certifications in project management, service delivery, or related areas.
  3. Extensive experience in service delivery within complex organizational settings.
  4. Proven experience in service planning, qualification, and delivery oversight.
  5. Strong analytical and decision-making skills for effective service qualification and prioritization.
  6. Expertise in project management and service delivery methodologies.
  7. Proficiency in Arabic is highly advantageous.

About the Opportunity

This is a unique chance to shape the future of government services in Abu Dhabi and make a meaningful impact.

What We Offer

As a valued member of our team, you will have the opportunity to work with a leading recruitment agency, Michael Page, and contribute to the success of our clients.



  • Abu Dhabi, Abu Dhabi, United Arab Emirates Netaq LLC. Full time

    Service Delivery Head and Project ManagerWe are seeking a seasoned professional to lead our service delivery and project management efforts. As a key member of our team, you will be responsible for overseeing the entire project lifecycle, from initiation to closure.Key Responsibilities:Develop and implement project management strategies to ensure timely and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Apmc Moving & Delivery Llc Full time

    About the RoleWe are seeking a highly skilled and experienced Global Service Delivery Manager to join our team at Apmc Moving & Delivery Llc. As a key member of our organization, you will be responsible for managing teams spread worldwide, ensuring solutions run in accordance with customers' contracts, and maintaining scalable solutions.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Apmc Moving & Delivery Llc Full time

    About the RoleWe are seeking a highly skilled and experienced Global Service Delivery Manager to join our team at Apmc Moving & Delivery Llc. As a key member of our organization, you will be responsible for managing teams spread worldwide, ensuring solutions run in accordance with customers' contracts, and maintaining scalable solutions.Key...

  • Project Site Manager

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates SolveCube Pte. Ltd. Full time

    Key Responsibilities:Contract Analysis: Conduct thorough analysis of contract terms to identify project requirements and ensure alignment with company standards.Schedule Management: Oversee the overall project schedule to ensure timely assignment and completion of tasks, meeting contract norms and expectations.Team Guidance: Provide clear guidance to the...

  • Head Sommelier

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Job DescriptionJob Title: Head Sommelier - Beverage Operations ManagerCompany: Anantara Hotels, Resorts and SpasJob Summary:We are seeking an experienced and skilled Head Sommelier to join our team at Anantara Hotels, Resorts and Spas. The successful candidate will be responsible for managing our beverage operations, ensuring exceptional customer service,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time

    Job Summary:The IT Service Delivery Director will oversee and manage the delivery of IT services within CLYMB Abu Dhabi. This role involves coordinating with various teams to maintain high service levels, implementing service improvement initiatives, and ensuring adherence to service level agreements (SLAs) and operational processes.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    Job SummaryWe are seeking a skilled Logistics Coordinator to join our team at Al Nahiya Group. As a key member of our delivery operations team, you will be responsible for ensuring the safe and efficient transportation of goods to our customers.Key ResponsibilitiesVehicle Operations: Safely operate a delivery vehicle, adhering to all traffic laws and safety...

  • Head Sommelier

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Job DescriptionJob Title: Head Sommelier - Beverage Operations ManagerCompany: Anantara Hotels, Resorts and SpasJob Summary:We are seeking an experienced and skilled Head Sommelier to join our team at Anantara Hotels, Resorts and Spas. As a key member of our beverage operations team, you will be responsible for managing the beverage operations, ensuring...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    Job SummaryWe are seeking a highly skilled Service Operator to join our team at Al Nahiya Group. As a Service Operator, you will play a critical role in ensuring the safe and efficient delivery of services at our well sites.Key ResponsibilitiesPromoting Excellent Customer RelationsYou will be responsible for promoting excellent customer relations at the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time

    Head of Operational ExcellenceDesign, implement, and maintain a robust Operational Risk Management Framework that aligns with the evolving regulatory landscape.Collaborate with local business units to establish a solid foundation for Operational Risk Management and identify material risks.Maintain Operational Risk within the approved risk appetite and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Wood Full time

    Job OverviewWood is seeking a seasoned professional to lead our Project Controls function in the UK region. As a key member of our Operations Excellence team, you will be responsible for driving project delivery excellence and ensuring that our projects are delivered on time, within budget, and to the required quality standards.Key ResponsibilitiesProject...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

    Service Delivery CoordinatorJoin Al Nahiya Group as a Service Delivery Coordinator and play a vital role in ensuring the smooth operation of our offshore and onshore projects. As a key member of our team, you will be responsible for coordinating the movements of our personnel, handling travel arrangements, and providing reports to finance.Key...

  • Head of Operations

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates eFinancialCareers Full time

    Job Description**Job Summary**We are seeking a highly experienced and skilled professional to lead our operations team as the Head of Operations. This is a critical role that requires a strong understanding of the post-trade cycle, regulatory requirements, and business operations.Key Responsibilities:Lead the operations team to ensure seamless execution of...

  • Head Sommelier

    2 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts and Spas Full time

    Job SummaryWe are seeking a highly skilled and experienced Head Sommelier to join our team at Anantara Hotels, Resorts and Spas. As a key member of our beverage operations team, you will be responsible for managing all aspects of beverage operations, including inventory management, staff training, and customer service.Key ResponsibilitiesBeverage Operations...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Kawader HR Consultancy Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Operations Manager to join our team at Kawader HR Consultancy. As a key member of our operations team, you will be responsible for overseeing the smooth execution of events, ensuring timely delivery, and maintaining high-quality standards.Key ResponsibilitiesEvent Delivery and ManagementAssist...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates CLYMB Abu Dhabi Full time

    IT Service Delivery DirectorAs a key member of the CLYMB Abu Dhabi team, you will play a crucial role in overseeing the delivery of IT services that meet the needs of our internal stakeholders and external clients. Your primary responsibility will be to ensure the effective delivery of IT services, aligning with the organization's goals and objectives.Key...

  • Head Sommelier

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Hotels, Resorts And Spas Full time

    Job SummaryWe are seeking a highly skilled and experienced Head Sommelier to join our team at Anantara Hotels, Resorts And Spas. As a key member of our beverage operations team, you will be responsible for managing the day-to-day operations of our beverage department, ensuring exceptional customer service, and driving revenue growth.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time

    Service Delivery Specialist **Job Summary** We are seeking a highly skilled Service Delivery Specialist to join our team at SCHNEIDER ELECTRIC - UAE. As a Service Delivery Specialist, you will be responsible for assisting clients with services for benefits and entitlement, advocating for adequate, timely, and cost-effective services, and responding to any...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates oilandgas Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Service Delivery Coordinator to join our team at oilandgas. As a key member of our operations team, you will be responsible for overseeing the SAP process from sales order creation to preparation for delivery and invoicing.Key ResponsibilitiesEnsure accuracy of job-related requisitions and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

    Job Summary:Talent Pal is seeking a highly skilled IT Service Level Management Specialist to join our team. As a key member of our organization, you will be responsible for establishing and maintaining efficient service level processes that support our strategic goals and objectives.Key Responsibilities:Service Level Management: Define and establish service...