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Enterprise Technology Support Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

Job Summary:

We are seeking a highly skilled Technical Support Analyst to join our team at Moody's Investors Service. As a Technical Support Analyst, you will be responsible for facilitating problem-solving and collaboration by providing technical support in a Windows 10/11 environment & O365.

Key Responsibilities:

  • Provide technical support in a Windows 10/11 environment & O365.
  • Offer business support/technical assistance to Moody's associates, both local and remote, in using Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications.
  • Configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment.

Requirements:

  • University graduate with a degree in a related field (preferred)
  • No prior experience required.
  • Basic understanding of overall IT operations.
  • Ability to complete tasks and projects in a timely manner.
  • Strong communication and customer service skills.
  • Ability to work independently and as part of a team.