Hotel Guest Service Representative

3 weeks ago


Dubai, Dubai, United Arab Emirates MARRIOTT International Full time
Key Responsibilities

We are seeking a highly organized and detail-oriented Guest Service Agent to join our team at Marriott International.

  • Guest Check-In/Check-Out: Organize and process guest arrivals and departures, adapting to any changes or updates.
  • Payment and Billing: Secure payment, verify, and adjust billing as needed to ensure accuracy.
  • Guest Information: Provide guests with hotel information, directions, amenities, and local interests to enhance their stay.
  • Reporting and Communication: Run daily reports, reviewing to identify areas for communication with the next shift's staff.
  • Cash Handling: Complete cashier and closing reports, counting the bank securely at the end of each shift.
  • Wake-Up Calls and Emergencies: Accept and record wake-up calls, delivering to the right department, and communicate any emergencies or lost items to proper security staff and/or authorities.
What We Offer

We value our team members and offer a range of benefits to support their well-being and happiness.

  • Team-Spirited Coworkers: Collaborate with a supportive and dynamic team.
  • Leadership Opportunities: Develop your skills and take on new challenges.
  • Wellness and Happiness: Enjoy discounts on hotel rooms, gift shop items, food, and beverage, as well as recognition programs.
Requirements

We are looking for a candidate with a warm and people-oriented demeanor, a team-first attitude, and a keen eye for detail.



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