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Club Concierge Representative

1 week ago

Dubai, Dubai, United Arab Emirates Befit Sports Club Full time

The successful candidate for this position will have a passion for delivering exceptional service and building strong relationships with customers.

Responsibilities and Expectations
  • Provide personalized assistance to members, ensuring a seamless experience.
  • Actively promote membership upgrades, class bookings, and premium services.
Collaboration and Problem-Solving
  • Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
  • Handle member complaints and resolve issues promptly, escalating to management when necessary.
Benefits and Requirements
  • Competitive salary package commensurate with qualifications and experience.
  • F&B discount at the club's café.
  • Full access to SEVEN's Club & Classes.
  • UAE employment benefits.
  • Bachelor's degree in hospitality, customer service, business, or a related field (preferred).
  • At least 1-2 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship-building abilities.
  • Conflict resolution and problem-solving skills.
  • High emotional intelligence and empathy.
  • Proficiency in customer relationship management (CRM) software and office tools.