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Hospitality Manager
1 week ago
Are you a seasoned expert in luxury hospitality with a passion for delivering unparalleled experiences? We are seeking an experienced and service-driven Hospitality Manager to lead and enhance the luxury hospitality offerings of our concierge company.
In this role, you will have the opportunity to curate extraordinary experiences for High-Net-Worth Individuals (HNWIs), ensuring every aspect of service exceeds expectations and leaves a lasting impression.
Key Responsibilities:
1. Oversee the delivery of exceptional hospitality services, ensuring an unparalleled experience for HNWI clients.
2. Curate and manage bespoke luxury experiences, including five-star accommodations, private dining, VIP events, and exclusive travel arrangements.
3. Build and nurture strong relationships with luxury hotels, resorts, private villas, Michelin-starred restaurants, and other premium service providers.
4. Collaborate with the concierge team to create personalized hospitality packages tailored to clients' preferences and lifestyles.
5. Ensure smooth and precise execution of bookings, reservations, and personalized services with exceptional attention to detail.
6. Handle VIP client requests, resolve service issues, and ensure utmost satisfaction throughout the service delivery process.
7. Develop and implement high-quality service standards and training programs for the concierge team.
8. Stay updated on the latest trends in luxury hospitality, exclusive venues, and elite experiences.
9. Represent the company at luxury industry events and networking opportunities, strengthening our presence in the luxury hospitality sector.
Requirements:
1. Proven experience in luxury hospitality, high-end travel, or VIP guest services, ideally in five-star hotels, private clubs, or elite concierge services.
2. A robust network of luxury hospitality industry contacts.
3. Exceptional English communication, client management, and presentation skills.
4. A deep understanding of the needs and expectations of HNWI clients.
5. Excellent organizational abilities, attention to detail, and the capacity to manage multiple high-profile requests simultaneously.
6. High levels of discretion, professionalism, and problem-solving expertise.
7. Flexibility to work evenings and weekends to accommodate client needs.
If you have a passion for luxury hospitality and a track record of delivering exceptional service, we would love to hear from you. Join our team and be part of a world where excellence in hospitality is our priority.
Apply today to take your career to the next level
Seniority level
Associate
Employment type
Full-time
Job function
Management, Research, and Administrative
Industries
Hospitality, Bed-and-Breakfasts, Hostels, Homestays, and Strategic Management Services
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