Luxury Concierge Services Representative

6 days ago


Dubai, Dubai, United Arab Emirates Eden Rose Full time
Luxury Concierge Services Representative - Call Centre

Our client, a premier concierge service provider for high-net-worth individuals, is launching a 24/7 customer call centre to offer unparalleled support to its elite clientele. We are seeking three highly professional and resourceful Concierge Service Representatives to join this exclusive team. The ideal candidates will have exceptional English communication skills, with Russian language proficiency considered a strong advantage. Candidates must be prepared to work shifts, including evenings, weekends, and holidays, ensuring round-the-clock premium service.

Key Responsibilities:

  • Provide world-class concierge services via phone and email, assisting clients with reservations, travel arrangements, luxury lifestyle requests, and bespoke experiences.
  • Handle and resolve client inquiries promptly, maintaining a high level of professionalism and discretion.
  • Coordinate with vendors, travel agencies, restaurants, luxury brands, and other service providers to fulfill client requests efficiently.
  • Maintain up-to-date knowledge of high-end services, hospitality trends, and exclusive events worldwide.
  • Work collaboratively with internal teams to ensure seamless service delivery and maintain detailed records of client interactions.
  • Adapt to the dynamic needs of VIP clients, providing personalised and proactive service.

Key Requirements:

  • Fluent in English (spoken and written) is essential.
  • Russian language skills are highly beneficial.
  • Minimum of 2 years' experience in a concierge, luxury hospitality, or customer service role, preferably serving high-net-worth individuals.
  • Excellent problem-solving skills and the ability to think quickly under pressure.
  • Strong interpersonal skills with a customer-focused approach and impeccable etiquette.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • High level of confidentiality and discretion when handling sensitive client information.
  • Flexibility to work shifts, including nights, weekends, and public holidays.

What They Offer:

  • Competitive salary package with shift allowances.
  • A dynamic and prestigious work environment.
  • Career growth opportunities within an exclusive concierge network.
  • Exposure to high-profile clients and luxury experiences.
Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Hospitality

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